CREATORS' CLOUD
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    FAQ

    Cloud storage plans

    • Tell me how and where I can sign up for or change a storage plan.

    About the Discover

    • When I try to post to Discover, a message is displayed saying that it contains inappropriate images.
    • Some items that should have been posted to Project or My Studio are no longer displayed for other creators.
    • When I try to browse Discover on iPhone/iPad, I can't display or play videos.

    About the Sony account

    • Tell me about Creators' Cloud registration and signing in.
    • Multiple services are in use. For example, when you sign in to one service you are signed in to other services as well, or when you sign out of one service you remain signed in to other services.

    Others

    • What are the differences between Creators' App, Creators' Cloud, and Creators' Cloud Web?
    • When downloading files from Creators' Cloud Web or Master Cut (Beta) using Safari as the browser, a message is shown saying that the files cannot be extracted.
    • Which cameras can be added to Creators' Cloud?

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