Service Charges

NOTE: There will be additional charges for the following:

Cancellation of Repair / No Trouble Found
  • $30 for TV, Video Players, Cameras and Audio products
  • $60 for VAIO Notebooks
  • $40 for Tablet
Corroded Sets
  • 2 x Service Charge
Dismantled / Modified Sets
  • 3 x Service Charge
Overseas Sets
  • 2 x Service Charge
All charges are excluding GST.

For Audio: Each component will be charged separately.

Service Warranty is reclaimable, except replacement of new parts, within 3 months from first date of collection if same defect occurs.

For Service Warranty enquiry, please contact
Service Hotline: 6544 8600
Operating hours: 9am to 6pm (Mon to Fri, except public holidays)

 

Consumer Product - Service Charges

Product Category Type Rate Other Charges
Television 26" and below $80 $20 transport one way
30" to 39" $100
40" to 54" $120
55" to 59" $150
60" to 79" $180
80" and above $250
Plasma TV $200
Remote commander $20
 
Home Audio Video Home Theatre System $120

$30 transport two way
(collect and return)

$20 cleaning
BD Player / DVD Recorder $80
Hi-Fi System $65
Amplifier / SACD Player $250
 
Digital Imaging Cyber-shot (DSC) $60 $40 cleaning
Handycam (HDR, DCR) $80
DI Accessories (e.g. Flash, LAEA mount, Marine Pack) $80
Alpha APS-C Sensor (ILC, SLT, NEX) $80 $60 cleaning
Semi-pro Cyber-shot (RX1 series) $150
E-mount Alpha Full Frame Sensor (ILCE-7 Series) $120
A-mount Alpha Full Frame Sensor (SLT-A99, DSLR-A850/A900) $150
Lens - Sony $80 $60 cleaning
Lens - G or Carl Zeiss $150 $120 cleaning
 
Portable Audio Walkman / ICD recorder / Transistor Radio $40 $15 cleaning
Headphone / Earphone $40
 
Car Audio Player only $50 $20 cleaning
In Car Visual $60
 
Computers VAIO repair $120  
VAIO software recovery / update $60