Service Charges

    NOTE: There will be additional charges for the following:

    Cancellation/ No Fault Found for Out of Warranty Repairs Only
    • Range from $ 30-65 (depending on the Product Category Type)
    Corroded Sets for both In and Out of Warranty Repairs
    • 2 x Service Charge
    Dismantled / Modified Sets for both In and Out of Warranty Repairs
    • 3 x Service Charge
    Products not purchased from SG Authorised Dealer/ Overseas set
    • 2 x Service Charge


    All charges are excluding GST.

    For Audio: Each component will be charged separately.

    Service Warranty is reclaimable, except replacement of new parts, within 3 months from first date of collection if same defect occurs.

    For other service and repair related enquiries for consumer products (exclude PlayStation) in Singapore, please use WhatsApp to chat with us.

    WhatsApp (Message)

    Hours of operation: Mon to Fri, 1000hrs - 1700hrs (except Public Holidays)


    Consumer Product - Service Charges

    Product CategoryTypeRateOther Charges
    Television26" and below$ 80$ 35 transportation fee
    30" to 39"$ 100
    40" to 54"$ 120
    55" to 59"$ 150
    60" to 79"$ 180
    80" and above$ 250
    Home Audio VideoHome Theatre System$ 120

    $ 30 transport two way
    (collect and return)

    BD Player / DVD Recorder$ 80
    Hi-Fi System$ 65
    Amplifier / SACD Player$ 250
    Digital ImagingCyber-shot (DSC)$ 60 
    Handycam (HDR, DCR)$ 80
    DI Accessories (e.g. Flash, LAEA mount, Marine Pack)$ 80
    Alpha APS-C Sensor (ILC, SLT, NEX)$ 80 
    Semi-pro Cyber-shot (RX1 series)$ 150
    Alpha Full Frame Sensor (ILCE-7 series)$ 120
    Alpha Full Frame Sensor (ILCE-1, ILCE-9, SLT-A99, DSLR-A850/A900)$ 150
    Cinema Line Camera/Camcorder (FX series)$ 200
    Lens - Sony$ 80
    Lens - G or Carl Zeiss$ 150 
    Lens - Super Telephoto GM (SEL400F28, SEL600F40)$ 250++ 
    ++ price may vary depending on symptom/faults
    Portable AudioWalkman / ICD recorder / Transistor Radio$ 40 
    Headphone / Earphone$ 40
     Truly Wireless (WF-1000XM3/XM4 & Link Buds WF-L900/LS900 models):
    Regarding replacement of earbuds and charging case for above models, please refer to this FAQ.
    Car AudioPlayer only$ 50 
    In Car Visual$ 60
    Mobile PhoneXperia repair$ 80 
    Xperia software update / Reset$ 50 

    Service Hotline: 6544 8600
    Operating hours: 9am to 6pm (Mon to Fri, except public holidays)
    Best time to call: 3pm to 5pm