Service Charges

    NOTE: There will be additional charges for the following:

    Cancellation for Out of Warranty Repairs Only
    No Fault Found for both In and Out of Warranty Repairs
    • $30 for TV, Video Player, Cameras, Audio products and Xperia phones
    • $60 for VAIO Notebooks
    • $40 for Tablet
    Corroded Sets for both In and Out of Warranty Repairs
    • 2 x Service Charge
    Dismantled / Modified Sets for both In and Out of Warranty Repairs
    • 3 x Service Charge
    Overseas Sets for both In and Out of Warranty Repairs
    • 2 x Service Charge
    All charges are excluding GST.

    For Audio: Each component will be charged separately.

    Service Warranty is reclaimable, except replacement of new parts, within 3 months from first date of collection if same defect occurs.

    For Service Warranty enquiry, please contact
    Service Hotline: 6544 8600
    Operating hours: 9am to 6pm (Mon to Fri, except public holidays)

     

    Consumer Product - Service Charges

    Product Category Type Rate Other Charges
    Television 26" and below $80 $20 transport one way
    30" to 39" $100
    40" to 54" $120
    55" to 59" $150
    60" to 79" $180
    80" and above $250
    Plasma TV $200
    Remote commander $20
     
    Home Audio Video Home Theatre System $120

    $30 transport two way
    (collect and return)

    $20 cleaning
    BD Player / DVD Recorder $80
    Hi-Fi System $65
    Amplifier / SACD Player $250
     
    Digital Imaging Cyber-shot (DSC) $60 $40 cleaning
    Handycam (HDR, DCR) $80
    DI Accessories (e.g. Flash, LAEA mount, Marine Pack) $80
    Alpha APS-C Sensor (ILC, SLT, NEX) $80 $60 cleaning
    Semi-pro Cyber-shot (RX1 series) $150
    E-mount Alpha Full Frame Sensor (ILCE-7 Series) $120
    A-mount Alpha Full Frame Sensor (SLT-A99, DSLR-A850/A900) $150
    Lens - Sony $80 $60 cleaning
    Lens - G or Carl Zeiss $150 $120 cleaning
     
    Portable Audio Walkman / ICD recorder / Transistor Radio $40 $15 cleaning
    Headphone / Earphone $40
     
    Car Audio Player only $50 $20 cleaning
    In Car Visual $60
     
    Computers VAIO repair $120  
    VAIO software recovery / update $60  
     
    Mobile Phone Xperia repair $80  
    Xperia software update / Reset $50