Service Charges
NOTE: There will be additional charges for the following:
| Cancellation for Out of Warranty Repairs Only No Fault Found for both In and Out of Warranty Repairs |
|
|---|---|
| Corroded Sets for both In and Out of Warranty Repairs |
|
| Dismantled / Modified Sets for both In and Out of Warranty Repairs |
|
| Overseas Sets for both In and Out of Warranty Repairs |
|
All charges are excluding GST.
For Audio: Each component will be charged separately.
Service Warranty is reclaimable, except replacement of new parts, within 3 months from first date of collection if same defect occurs.
For Service Warranty enquiry, please contact
Service Hotline: 6544 8600
Operating hours: 9am to 6pm (Mon to Fri, except public holidays)
Best time to call: 3pm to 5pm
Consumer Product - Service Charges
| Product Category | Type | Rate | Other Charges |
|---|---|---|---|
| Television | 26" and below | $ 80 | $ 20 transport one way |
| 30" to 39" | $ 100 | ||
| 40" to 54" | $ 120 | ||
| 55" to 59" | $ 150 | ||
| 60" to 79" | $ 180 | ||
| 80" and above | $ 250 | ||
| Plasma TV | $ 200 | ||
| Remote commander | $ 20 | ||
| Home Audio Video | Home Theatre System | $ 120 |
$ 30 transport two way |
| BD Player / DVD Recorder | $ 80 | ||
| Hi-Fi System | $ 65 | ||
| Amplifier / SACD Player | $ 250 | ||
| Digital Imaging | Cyber-shot (DSC) | $ 60 | |
| Handycam (HDR, DCR) | $ 80 | ||
| DI Accessories (e.g. Flash, LAEA mount, Marine Pack) | $ 80 | ||
| Alpha APS-C Sensor (ILC, SLT, NEX) | $ 80 | ||
| Semi-pro Cyber-shot (RX1 series) | $ 150 | ||
| Alpha Full Frame Sensor (ILCE-7 series) | $ 120 | ||
| Alpha Full Frame Sensor (ILCE-1, ILCE-9, SLT-A99, DSLR-A850/A900) | $ 150 | ||
| Alpha Full Frame Cinema Line camera (ILME-FX series) | $ 200 | ||
| Lens - Sony | $ 80 | ||
| Lens - G or Carl Zeiss | $ 150 | ||
| Lens - Super Telephoto GM (SEL400F28, SEL600F40) | $ 250++ | ||
| ++ price may vary depending on symptom/faults | |||
| Portable Audio | Walkman / ICD recorder / Transistor Radio | $ 40 | |
| Headphone / Earphone | $ 40 | ||
| Truly Wireless (WF-1000XM3/XM4 & Link Buds WF-L900/LS900 models): Regarding replacement of earbuds and charging case for above models, please refer to this FAQ. | |||
| Car Audio | Player only | $ 50 | |
| In Car Visual | $ 60 | ||
| Computers | VAIO repair | $ 120 | |
| VAIO software recovery / update | $ 60 | ||
| Mobile Phone | Xperia repair | $ 80 | |
| Xperia software update / Reset | $ 50 | ||
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