No Sound or Low Volume from TV Speakers

1. Essential Volume & Mute Checks

• Increase the TV volume to ensure TV is not muted and volume is at a sufficient level.

2. Verify TV Speaker Output Settings

• Select Internal Speakers: Go to the TV's Settings and confirm that TV Speakers (Internal Speakers) is selected for sound output.
  Depending on your TV menu options:

  • Display & Sound → Audio Out → Speakers → TV Speakers

  • Sound → Speakers → TV Speakers

• Disconnect External Audio:

  • Ensure no headphones are connected to the TV's 3.5mm jack.

  • If your TV has a Headphone/Audio-Out settings menu, set it to Audio-Out to manage the internal speakers' status.

  • Note: This step addresses checks related to speakers being disabled, acting as a center channel, or connected to a stereo system.

3. Check Connections and Source Device

• Secure A/V Cables: Verify that all audio/video cables (from the set-top box, DVD player, etc.) are securely connected to the correct ports on the TV.

• Test with Another Source: Connect and play audio/video from a different device or different internet streaming app to rule out an issue with your primary source.

• Reset Set-Top Box: If the sound issue is only on a specific input, try resetting your set-top box (power cycle).

4. Adjust Advanced Audio Settings (If Needed)

• Turn Off Effects: In the audio menu, turn OFF any "Simulated" or virtual sound effects.

  • Select Sound → Advanced auto volume → Setting Values: Off

  • Select Sound → Sound customisation → Surround → Setting Values: OFF

• Volume Offset: If available, check the Volume Offset setting and try increasing it to the maximum value.
  Go to Settings → Display & Sound → Sound → Volume level → Volume offset
  

5. Final Reset and Update Steps

• Perform a Power Reset:

  • For Google TV or Android TV models: Refer to the article How to restart (reset) a Google TV or Android TV?.
  • For other TV models: Refer to the article How to perform a power reset on a Sony television.

• Software Update: Perform a software update on the TV to ensure the latest firmware is installed.

• Factory Reset: If the issue is not resolved, reset the TV to its original factory settings.

  • For Google TV or Android TV models: Refer to the article How to reset the Google TV or Android TV to factory settings.
  • For other TV models: Refer to the article How to reset the television to the original factory settings.

If you're expereiencing unclear dialogue or distorted sounds, you can also refer to this FAQ
My BRAVIA TV is experiencing unclear dialogues or having distorted sound

If you have completed all of the above troubleshooting steps and the issue is not resolved, contact us