Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great all-round!
LinkBuds S 02 August 2022 by AJSe7en (United Kingdom)
Got these recently after reading/watching several reviews - I was impressed by how small the case is and how light it is, along with the buds themselves. They block a lot of noise passively and the ANC really performs well, not needing much volume to block it completely. On first try, I used these for approximately 3 hours with no ear fatigue at all, which was great. The product also has a nice matte feel, but I am definitely in the market for a protective case as I will have these on the go. I'm yet to experience any scenarios where these have slipped out of my ears and the side-profile is very low. The app is OK, but not user friendly enough in a way that's streamlined. This would be my only drawback although this is a separate part of the product itself in my opinion.
Excellent
Excellent
Good
Left earbuds drains after 5 minutes of use
LinkBuds S 11 August 2024 by Jide_P (United Kingdom)
I bought these earbuds just over a year ago and now the battery of the left earbuds drains after 5 minutes. Extremely disappointed! Just because the product is a couple months over warranty, I am left with a nearly unusable product.
Excellent
Excellent
Excellent
470 Customer Reviews
Battery drain
LinkBuds S 20 March 2026 by Jamshid jam (USA) Verified Purchaser Verified
The battery on one side drains rapidly while one side is in 99% the other side reach 70% and then suddenly to zero !!!
Excellent
Poor
Excellent
Good
Good
Hello there,
Thank you for considering Sony products.
We sincerely apologize for the battery issue you are experiencing with your WFLS900N earbuds. We understand how frustrating it must be to have one side drain rapidly while the other holds charge.
To assist in resolving the issue of short battery life, we kindly ask you to follow these steps:
1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
4. Lastly, ensure that your firmware is updated to Version 4.3.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Problematic
WFLS900N/W 12 March 2026 by Chammert26 (USA)
Ive owner this for around two years now. Im honestly not too happy at all. Sound quality is awesome and I like the color. The fit is also fine. I don't notice any discomfort or anything. I bought these to replace my gen 1 airpods which were a gift so these were my first personal wireless earphone purchase. I did lots of research sadly nothing that indicated these issues. Glaring problem for me is that these do not have a tracker like airpods. For the price this is a little irritating. Battery life was decently all-right. I didn’t notice any upgrade over the airpods. Whilst I would never buy airpods again. The linkbuds have some stupid issues. I used my air-pods daily. Due to life changes I have used my Linkbuds less. After only two years the battery is greatly reduced. The big issue is the software. These will regularly just refuse to connect for no reasonZ troubleshooting also. I have been close to throwing them away when they wont connect on my whole 40 minute commute. Definitely not user error. I have had it happen often enough. Battery charged headphones in case glowing sonys troubleshooting process etc. Usually I just forget about it and try again and sometimes it works sometimes it doesn’t. Ive done this on 3 devices and a new phone. It is not a 3rd party issue. Overall with all this combined I wouldn’t recommend these at the price point they come in at.
Hi Chammert26,
Thank you for being a Sony owner for the past two years and for sharing such detailed feedback regarding your LinkBuds S. We are glad to hear you enjoy the sound quality and comfortable fit, but we are sincerely sorry to hear about the connectivity and battery issues you’ve encountered lately.
To help resolve these frustrations and get your experience back on track, we recommend the following steps:
1- Please ensure you are using the Sony | Sound Connect app. Keeping your earbuds updated to the latest software version often resolves minor glitches and improves overall connection stability.
2- If the connection issues persist, a simple reset can often clear the internal memory without deleting your pairing information. You can find the step-by-step guide here:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
3- If a reset does not work, the next step is to initialize the headset to restore its original factory settings. Please note that this will delete your pairing information and you will need to pair them to your devices again:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If you have completed these steps and still find the performance unsatisfactory, we suggest contacting our dedicated technical support team for a more in-depth diagnostic:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope these steps help you return to the seamless listening experience you deserve.
Thank you for considering Sony.
Best regards,
Dominick
Bad Quality
LinkBuds S 12 March 2026 by kulitskaya (USA) Verified Purchaser Verified
After 6 months of use started to make uncomfortable noise and the battery is dying fast, both ear plugs and case.
Poor
Poor
Poor
Average
Average
Hi kulitskaya,
Thank you for sharing your experience with the LinkBuds S. We're sorry to hear about the noise and battery issues you've encountered. Let's work together to resolve these concerns.
-Reset the earbuds: place one earbud in the case and hold the reset button for 20 seconds until the light flashes orange and turns off. Once that's done, simply take that one out and repeat the exact same process with the second earbud.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
-Initialize the earbuds: put the headset in the case and hold the button for about 15 seconds until the light starts flashing orange. As soon as you see that orange light, let go within 5 seconds, and once you see the green light flash 4 times, you’ll know everything is successfully reset to factory settings.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
-To save your battery, just try turning off Noise Canceling, Speak-to-Chat, and high-quality settings like LDAC when you don't really need them. These features use extra power to process sound, so switching them off is the quickest way to get more hours out of a single charge.
If you'd like to try more, you can find extra tips and troubleshooting steps at the links below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
If these steps don't resolve the issues, please reach out to our support team for further assistance: https://www.sony.net/support-contact
Thanks for considering Sony and letting us know about these issues.
Warm regards,
Estefany
TERRIBLE PRODUCT
LinkBuds S 24 February 2026 by lobster50 (USA) Verified Purchaser Verified
I got this as a graduation gift in the summer of 2024. even since mid 2025 my left earbuds battery lasts for 2-5 minutes and dies. it also get very hot in the case and keeps blinking orange
Average
Poor
Fair
Fair
Fair
Thank you for sharing your feedback, Lobster50.
We are truly sorry to hear about the battery and overheating issues you're experiencing with your LinkBuds S. That is definitely not the performance we expect, especially with the orange blinking light indicating a charging error.
To help resolve this, please try a factory reset to recalibrate the battery software. If the overheating persists, please contact our support team immediately at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this for you.
We appreciate you bringing this to our attention.
Best regards,
Gus, Sony North America Customer Support
Failed after 3 years of occasional use.
LinkBuds S 05 February 2026 by VerifiedCustomer (United Kingdom)
The earphones worked well for approx 3 years, then the batteries failed. Rapid drain and inaccurate battery level readings, I'll use the LinkBuds S starting out with more than 90% battery remaining in each, and after 5 minutes I will receive a low battery warning for one earphone, it will then immediately die, followed a few minutes later by the same issue for the other earphone. I was hoping it was just a dodgy software update that messed up the battery level reporting but after updating the firmware to latest, the problem still persists. Looking to replace them but having seen others report similar battery issues with Sony earphones, I've lost faith that another pair of the LinkBuds S or the more expensive WF-1000XM5 won't just do the same a few years down the line so considering other brands.
Hi,
Thank you for your feedback.
We’re sorry to learn that you're facing difficulties with the battery of your LinkBuds S; this is not the norm, as we strive to deliver the best quality possible.
Please follow the steps here and test again: https://cutt.ly/Vtgt8ZwL
If the issue persists, follow the below steps to fix your issue:
1- Reset the headset by following the steps here: https://cutt.ly/Otgt4Rop
2- Initialize the headset by following the steps here: https://cutt.ly/7tgt4GjD
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Nadine @Sony Support UK
Good sound, short battery and technical issues.
LinkBuds S 15 December 2025 by Nathan25 (United Kingdom)
Good sound quality especially in noise cancelling mode - utilising my Sound Connect app on Android mobile to play with settings; even in no mode the sound is good with bass boost audio setting but in ambient noise mode the sound isn't as full but that can be useful when traveling out on the street...Ive had some piercing high tones randomly appear on a few occasions out of nowhere and now my right ear phone is making a whooshing windy noise that I can't seem to fix, just have to put the headphones away for a spell. Battery is probably the biggest downfall (previous to all these strange technical issues), in noise cancelling I only get 4hrs of battery, I'm probably charging the headphones and case every other day because of regular use. I will be looking to return/replace if still under warranty. Oh also the touch sensitive buttons react to my rain coat hood so basically impossible to listen to music with my rain hood up constantly pausing and switching ambient and noise cancelling settings.
Excellent
Average
Excellent
Hi,
Thank you for your feedback.
We’re happy to hear that you're enjoying the sound quality of your LinkBuds S. Yet, we're sorry to learn that you're facing difficulties with the battery lifetime; this is not the norm, as we strive to deliver the best quality possible.
Please follow the steps here and test again: https://cutt.ly/Vtgt8ZwL
If the issue persists, follow the below steps to fix your issue:
1- Ensure that the headset is updated: https://cutt.ly/gtgt42Jh
2- Reset the headset by following the steps here: https://cutt.ly/Otgt4Rop
3- Initialize the headset by following the steps here: https://cutt.ly/7tgt4GjD
Regarding the touch sensors, please check the precautions here: https://cutt.ly/otgt5h9P
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Nadine @Sony Support UK
Brilliant earbuds
LinkBuds S 24 November 2025 by Angler1 (United Kingdom)
This is my first ever purchase of earliest and I am astonished. Very comfortable to wear and outstanding sound quality. I should have bought sooner!
Excellent
Excellent
Excellent
The price doesn't justice for only a year of use
WFLS900N/W 05 November 2025 by Pat71d (USA)
Just passed the one year warranty and the left earbud now works only 15 minutes and the right one only an hour. I used them maybe 3 days a week for hour or hour and half to listen music. Called the support only to find out that it is out of warranty and they suggest to send the earbuds to a Sony facility (only 2 in US and none in California) on my expense without knowing how much the repair will cost. These earbuds are prone to battery problem after a year. The price does not justice for only one year use. Very disappointing.
Hi Pat71d,
We sincerely apologize that you are experiencing such a rapid and significant loss of battery life in your WF-LS900N earbuds so shortly after the one-year mark. We understand your frustration, especially given your light usage. We strongly recommend performing a complete initialization (factory reset) https://www.sony.com/electronics/support/articles/00278109 as this can sometimes correct internal charging errors. If the issue is not resolved after the reset, please contact our dedicated support team again. They can provide the necessary service procedures for out-of-warranty repairs and guide you through the next steps for evaluation.
Thanks for choosing Sony.
Best regards,
Eliab
Poor Quality
LinkBuds S 04 November 2025 by tkuepfer (USA)
I bought these 15 months ago, so just out of the warranty period, and now the battery dies in less than 20 minutes. I work in an office so there was no abuse or extreme conditions they were in. I also had connectivity issues and issues with the noise cancelling.
Poor
Poor
Poor
Fair
Poor
Hi tkuepfer,
Thanks for reaching out to us about your Linkbuds S. We're truly sorry to hear you're running into these battery, connectivity and Noise Canceling issues.
We can certainly give you some steps that often resolve these types of problems:
1) Open the Sony | Sound Connect app on your phone and make sure the earbuds have the latest firmware installed.
2) Reset and Initialize the earbuds. Find detailed instructions here:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If the issues persist after trying these steps, we recommend checking online for a local electronic repair center near you. They might be able to help you get your product back in working order.
We appreciate your review of our Sony product and apologize for your experience.
Warm regards,
Estefany
Great value
LinkBuds S 30 October 2025 by Mags42 (United Kingdom)
Great value and good product. I’ve not used in ear before and they are comfortable.
Good
Good
Good
Hi,
Thank you for your feedback.
We're happy to hear that you are enjoying your LinkBuds S. We hope you continue to enjoy it for years to come!
If you need any assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW
Nadine @Sony Support UK
Bad Battery Quality
WFLS900N/B 27 October 2025 by KaylaS (USA)
Been good until recently. Had these for a little over a year when the right buds battery started failing to hold a charge. Really disappointing for a higher end and spendy product. Many others have this issue that Sony will not cover. *See Reddit Good news is a local repair shop could change the battery
Excellent
Good
Average
Good
Hi there,
Thanks so much for taking the time to share your experience with your LinkBuds S.
We really appreciate you bringing this to our attention, and we're genuinely sorry to hear that the battery in your right earbud started having issues after only a year.
Before looking at a repair, let's run through a couple of basic troubleshooting steps to try to fix this problem:
1) Initialize the earbuds: This returns the earbuds to their factory settings and often fixes unexpected issues. You can find the steps to initialize the Linkbuds S here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2) Update the Firmware: Always make sure your earbuds have the latest firmware installed via the Sony | Sound Connect app.
If those steps don't resolve the issue and the right earbud still isn't holding a charge, then a physical repair might be necessary.
We suggest contacting our authorized service center, Encompass, for repair services. They are equipped to handle Sony products. You can find their contact information and begin the repair process here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
If Encompass isn't able to assist or the process doesn't work out for you, checking with any other local servicer near you, as you mentioned, is a smart move to get your earbuds back to full working order quickly.
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
Poor Lifespan
LinkBuds S 16 October 2025 by ZbLog (USA) Verified Purchaser Verified
Satisfied with everything but the lifespan. After 21 months, a charge doesn't even last an hour.
Good
Good
Good
Excellent
Excellent
Hi ZbLog,
We sincerely apologize that the battery life on your LinkBuds S has dropped off so significantly. We're ready to help and would be happy to walk you through some troubleshooting steps.
1. Fully reset the earbuds. You can find the instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2. Always make sure the firmware is completely up-to-date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
3. Make sure the charging contacts on both the earbuds and inside the case are clean and dry.
If you've tried these steps and the issue persists, your next step would be to look into a repair.
For official Sony repair service, we recommend reaching out to Encompass Supply Chain Solutions, which is our authorized service partner. You can find their repair services information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
If Encompass is unable to assist with the repair, you may also look into other options. Check your local Yellow Pages business directory for other electronic repair services near you that might be able to help.
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
Do not buy - Horrible battery
LinkBuds S 15 October 2025 by S Br (United Kingdom)
Although the sound quality and ANC was decent, unfortunately the battery of this product is extremely poor. I can’t even use the ANC function anymore because the battery drains within 20 minutes. Even without ANC I cannot get 30 minutes out of the left earbud. I will not be buying a Sony product again.
Average
Fair
Average
Hi,
Thank you for your feedback.
We're sorry to hear that you're experiencing a battery draining issue with your LinkBuds S. This is not the experience we aim to provide, as we always strive to deliver the best quality possible.
Make sure to follow the steps here and test again: https://cutt.ly/Ur3Y7WBK
If the issue remains, please try the steps below:
1. Update the headset to the latest version using this link: https://cutt.ly/ir3Y5XKD
2. Reset the headset by following the steps here: https://cutt.ly/dr3Y6ezZ
3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/Ar3Y6lPM
Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW
Menna @Sony Support UK
El peor error, comprar productos SONY.
WFLS900N/W 14 October 2025 by Silvia Elena (USA)
En febrero 20 de 2023 compre un LINKBUDS S MODELO YY2950 en un de almacén de confianza como Best Bay, todo era perfecto, buen sonido, cancelación de ruido excelente, y un producto confiable como SONY, con supuestos altos estándares en sonido. Al año comenzó a fallar precisamente cuando vencío la garantía de compra. La batería comenzó a agotarse aunque decía un 100% esta se descargaba en 10 minutos, el auricular derecho se descargaba a los 5 minutos aunque señalaba que estaba en un 90%, fui al almacén y no me solucionaron, escribí a soporte de SONY, y me dieron las indicaciones pertinentes para reiniciarlo, elimine la aplicación de mi celular únicamente para ver si lo actualizaba, pero todo fue en vano. Cundo les escribí un email, dándoles a conocer lo descontenta y lo defraudada por comprar un supuesto producto que promociona ser uno de los mejores en el mercado. Pero no se si fue decepcionante la perdida de mi dinero al comprar un producto de tan mala calidad o la respuesta que me dieron vía email cuando solicite un teléfono, dirección o lugar donde llevarlos para que me lo repararan. Solo lamentaron que yo estuviese tan decepcionada y que no tenían mas opciones de solución. porque yo ya había agotado todos los pasos para la restauración de la batería. Leyendo todas las reseñas noto que no soy la única, algunos mas tienen el mismo problema que tengo con este producto. solo le digo a las personas que quieran comprar uno de estos producto no lo hagan piénselo antes de malgastar su dinero. si alguien desea abrir una sala de disputa para hablar sobre este estafa al vendernos un comercial que es totalmente falso, estaré pendiente.
Hola,
Gracias por contactarnos. Comprendemos perfectamente su frustración y lamentamos enormemente la experiencia tan decepcionante que ha tenido con sus LinkBuds S.
De verdad, nos apena mucho que se sienta tan defraudado con un producto de Sony, especialmente después de haber confiado en nuestra marca.
Sobre su solicitud de reparación, una vez que la garantía oficial de un año expira, como es su caso con la fecha de compra, la única opción que podemos ofrecerle es el servicio de reparación a través de nuestro centro de servicio técnico autorizado.
Entendemos que la respuesta previa no fue satisfactoria y pedimos disculpas por eso.
Puede contactar a nuestro socio oficial de servicio, Encompass, quienes manejan este tipo de reparaciones. Puede encontrar la información de contacto y detalles sobre el proceso aquí: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Ahora, si por alguna razón Encompass no puede realizar la reparación o si prefiere buscar opciones más locales, le sugerimos que revise en las Páginas Amarillas de su zona para encontrar talleres de reparación de electrónica cerca de usted.
Gracias por considerar productos Sony y por su valiosa opinión.
Sinceramente,
Estefany
Surprisingly Amazing
WFLS900N/B 10 October 2025 by Unhappypickle07 (USA)
Just got these. They performed above expectations. Sound cancelling and quality rivial my XM4 over the ear headphones. Just a much smaller package!
Good
Good
Good
Good
Thank you for your fantastic review, Unhappypickle07!
We are absolutely thrilled to hear that your new LinkBuds S earbuds are performing above your expectations.
It's the highest compliment to know that you find the sound quality and noise canceling rivaling your WH-1000XM4 over-ear headphones, especially considering the LinkBuds S are a much smaller package designed for all-day comfort.
We appreciate you choosing Sony for your portable audio needs!
Best regards,
Gus,
Sony North America Customer Support
One of the earbuds failure
LinkBuds S 09 October 2025 by Nagu (USA) Verified Purchaser Verified
I purchased the LINKBUDS S in the month of December 2023 and one of buds (left ear piece) failed after an year of working. The charging no longer lasts above an hour of use and one of them discharges rapidly within 15 minutes of usage.
Good
Average
Excellent
Excellent
Good
Hello Nagu,
Thank you for considering Sony products.
We sincerely apologize for the battery issues you are experiencing with your WF-LS900N. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To assist in resolving the issue of short battery life, we kindly ask you to follow these steps:
1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
4. Lastly, ensure that your firmware is updated to Version 4.2.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
If the issue persists after following these steps, your unit may require a service check. For authorized repairs and to discuss options, please contact our partner, Encompass Service Solutions:
- Phone: (866) 835-1146
- Email: service@encompass.com
Best regards,
-Fred
Faulty battery
WFLS900N/W 09 October 2025 by Jb325 (USA)
Bought these just over a year ago and the left bud doesn’t stay charged for more than 20 minutes. Sony doesn’t stand behind their product
Good
Average
Fair
Hi Jb325,
We're very sorry to hear you're having significant battery issues with your WF-LS900N, and I understand your frustration. We want to get this fixed. Before considering service, please attempt these three troubleshooting steps:
Clean the Contacts: Ensure the charging contacts on the earbud and case are clean for a solid connection: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000562321.html
Reset: Perform a system reset to clear any temporary glitches. https://www.sony.com/electronics/support/articles/00278109
Initialize: If the reset fails, initialize the headset to restore factory settings. (This will require re-pairing). https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html
If the battery drain continues after these steps, please contact our support team directly to discuss service options. https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Bluetooth connectivity is a joke
WFLS900N/W 16 September 2025 by Paid too much (USA)
Have owned for 2 years. Sound quality is fine but Bluetooth connectivity is absolutely pitiful. Effective range of about 2.5 feet and will disconnect constantly in any sort of crowded environment like the gym or subway.
Average
Poor
Excellent
Fair
Hi there, Thank you for reaching out. We're sorry to hear you're having so much trouble with the Bluetooth connectivity on your LinkBuds S. Here are some quick things you can try to improve the connection: 1. Bluetooth signals can get crowded in busy spots, especially with lots of devices around. If possible, keep your phone or device as close to the earbuds as you can, with no thick walls or metal objects in between. 2. Make sure your earbuds and the device you’re using have the latest software updates. To update your LinkBuds S, just check out the instructions in this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
3. Try resetting your earbuds to their factory settings by following the instructions at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
We hope these steps help, but if the issue continues, your unit may need to be repaired. Since the unit comes with a 1-year warranty and you've had them for two years, the repair would be out of warranty. You can get the unit repaired with our authorized service center, Encompass and find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Thanks for considering Sony and for bringing this issue to our attention. Sincerely, Estefany
Worst Sony Product EVER purchased... DO NOT BUY
WFLS900N/B 15 September 2025 by Sad Dan 92 (USA)
Bought these a little over a years ago, and they've proven to be the most disappointing product I've EVER purchased from Sony. They aren't even useful as a paperweight at this point. This product is definitely not on par with the headphones and earbuds Sony has released for decades, and the experience with this product has been bad enough that I will reconsider ever buying anymore Sony products in the future... On first impression the earbuds were great. I loved the sound quality, and the way they fit snug and securely in the ears. The noise cancelling was also very impressive. The customizations available through the Sony app were pretty cool as well. 100% what you would expect from a upper-middle tier audio product from Sony. Within ~2 months, the head phones started going downhill. Battery life started diminishing, which is expected from any product with a rechargeable battery, but the decline was very quick. Originally, I could make it through about 5 to 6 hours with fully charged buds, and a 20 minute charge would get me through the rest of my work day. Pretty soon I was charging them 2-3 times a day. At ~6 months, the headphones physically started to fall apart. The black lens that hides the sensor for detecting when the headphones are being worn FELL OFF IN MY EAR CANAL and I had to have a trained medical professional help me remove it!... Around the same time, the noise cancellation started acting up. Whenever the buds were set to Noise Cancelling, a constant buzzing sound could be heard while the headphones were on. Like a strong breeze was blowing past your ear... After ~9 months, the battery is almost completely shot in the right earbud. On a "full charge", the buds say they're only at 70%. If I'm lucky, I can maybe get 30 minutes of use out of the right bud, otherwise it lasts about 15 minutes. Of course, the right bud is the "primary" earbud, so the left can't function independently. Not much you can do once the battery goes unless you're able to pull the buds apart and replace the batteries on your own. Overall, a very disappointing product from a company I once held in high regard. I wouldn't buy these again or recommend them to anyone.
Fair
Poor
Poor
Average
Hi Sad Dan 92, Thank you for sharing your feedback. We're truly sorry to hear about the series of issues you've experienced with your Sony - LinkBuds S, and we sincerely apologize for the disappointment and frustration this has caused. The experience you've described, is far below the high standards we strive to uphold. And this is not the quality we want our customers to receive from our products, especially given your positive initial impressions. We would like to look into this for you and see how we can help. Please email the following information to socialsupport@am.sony.com so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: We look forward to hearing from again, and thank you for considering Sony products! Regards, Dominick
My experience
WFLS900N/L 22 August 2025 by EvK07 (USA)
Ive had the product for about 2 years, and while very comfortable in the ear and great sound, the battery in the earbuds has given up and they no longer hold very much charge. They last 20 minutes before they end up dying.
Good
Fair
Good
Good
Thank you for sharing your experience. We are delighted to hear that you have found the WF-LS900N earbuds to be very comfortable and to have great sound. We designed them to be a perfect blend of comfort and high-quality audio, so it's rewarding to know you enjoyed them for two years.
We are very sorry to hear about the issue you are now experiencing with the battery life. This is not the long-term performance we aim to deliver, and we understand how frustrating it is when the earbuds no longer hold a charge.
Since the earbuds are just over two years old, they are outside of the standard warranty period. However, we want to help you find a solution. Please contact our product support team, and they can review your case and provide information on available service options or potential solutions.
Thank you again for being a loyal Sony customer. We appreciate your feedback and hope to resolve this for you.
Best regards,
Gus, Sony North America Customer Support
Short Life Span
WFLS900N/B 28 July 2025 by gabugman (USA)
NO, NO, NO! Look at all these reviews with dead battery issues. Mine lasted almost 2 years and now will not charge. Granted, that's 24 months but I used these less than 50 times. Save your $ and find something that is reliable.
Hi there,
We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback.
We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help.
Here are a few troubleshooting steps that might help with charging issues:
-Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab.
-Try using a different USB-C charging cable and a different wall adapter if possible.
-Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US
Thank you for considering Sony products and for your feedback. We appreciate your honesty.
Sincerely,
Estefany
No Repairs
WFLS900N/B 14 July 2025 by DeadEarbud (USA)
Let’s start with what makes this product not worth the purchase: the batteries will die, and no one, including Sony will repair them. i spent hours on the phone with service centers and sony customer service only to discover this product is not serviced. I loved these earbuds, the work great for about a year and a half. then out of the blue, they stop holding a charge and you’re left high and dry. I highly recommend you save your dollars and purchase elsewhere
Fair
Fair
Average
Excellent
Hi there, we sincerely apologize for the frustrating experience you've had with your LinkBuds S and for the time you spent trying to find a resolution. We truly appreciate you bringing this to our attention and for your candid feedback.
We understand how disappointing it is when a product you rely on stops working as expected. Your feedback about the battery life and the lack of repair options for the LinkBuds S is extremely valuable to us.
We're committed to providing our customers with the best possible experience and we hope to have a different resolution for situations like yours in the future.
Sincerely,
Estefany
Good fit, poor performance
WFLS900N/B 09 July 2025 by cewdressage (USA)
I've had these for a full 6 months now. They've been rather disappointing... My old cheapie earbuds worked better. Often one earbud will disconnect and will not reconnect unless I put them back in the case. Annoying because I don't take the case with me on walks, which is mainly when I use them. When that's not happening, both earbuds will cut out very briefly, over and over, back and forth between the two. I've reset, unpaired/re-paired, etc. and it all still keeps happening. The thing I do like about them is that they are very comfortable and stay in well. As someone with small ears, the vast majority of earbuds don't work for me.
Average
Fair
Average
Fair
Hi cewdressage, thank you for reaching out and sharing your experience with your LinkBuds S. We're truly sorry to hear that you've been encountering such persistent disconnections and audio cut-outs. We understand how frustrating it must be, particularly when you're out on your walks without the case.
On a positive note, we're genuinely glad to hear that despite these challenges, you find the LinkBuds S to be very comfortable and that they stay in well for your smaller ears. We understand how crucial fit is and we appreciate you acknowledging that aspect of the design.
Regarding the disconnection and audio cutting out, since you've already tried resetting and re-pairing, here are some troubleshooting steps we recommend:
-Ensure your earbuds have the latest firmware. You can check for and install updates using the Sony | Sound Connect app.
-Initialize your earbuds. Please refer to the detailed instructions provided at the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
-If possible, try connecting your LinkBuds S to another smartphone or audio device. This helps us determine if the issue might be related to your original device's Bluetooth connection or settings.
If these steps do not resolve the issues, or if you require further assistance, please do not hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued customer of Sony and for bringing these issues to our attention.
Sincerely,
Estefany
Short life-span linkbuds S
WFLS900N/B 01 July 2025 by angle101 (USA)
I bought this in December 2023 (1.5 years ago) and one of the ear buds already lost the ability to hold a charge (dies in less than 5 minutes after being fully charged). Customer support states that since its out of warranty they cannot replace it. Unfortunately, the cost of the single headphone is around $90 (nearly 60% of a new pair). Due to the cost of the headphones, I cannot justify the price nor recommend this particular pair given its short life-span.
Good
Good
Good
Good
Hi angle101, thank you for reaching out and sharing your experience with the Linkbuds S. We sincerely apologize for the inconvenience you've encountered with your earbuds, especially considering the issues with battery life. Your feedback is invaluable to us and we understand how frustrating this situation must be.
While we regret that we cannot provide a replacement due to the warranty policy, we appreciate your insights regarding the product's performance. We take customer feedback seriously and will use it to improve our products in the future.
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
Great sound. Terrible battery quality
LinkBuds S 17 June 2025 by brandon29 (USA) Verified Purchaser Verified
Bought these because I was disappointed my apple AirPods only lasted 2 and a half years. These were far worse only lasting 14 months... Conveniently 2 months after my warranty expired. The charging case doesn't hold a charge for more than a day and the right ear bud no longer charges at all. Wish I had seen all the complaints about battery life before buying.
Excellent
Poor
Good
Good
Poor
Hi brandon29, thank you for taking the time to share your experience with the LinkBuds S. We sincerely apologize for the inconvenience you've encountered with the battery life and charging issues. We understand how frustrating this must be.
We're here to assist you and would be glad to provide you with some troubleshooting steps to address the charging problems:
1. Initialize the earbuds: Place both earbuds in the charging case, then press and hold the button on the back of the case for about 15 seconds until the LED indicator flashes. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2. Clean the Charging Contacts: Ensure that the charging contacts on both the earbuds and the charging case are clean and free of debris. Use a soft, dry cloth to gently wipe them.
Should the issue persist after following these steps, please reach out to us at socialsupport@am.sony.com. When you do, kindly include the following information to help us assist you more effectively:
- Full Name:
- Sony.com Username:
- Telephone Number:
- Model Number:
- Issue/Concern:
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany
Amazing, but battery issues.
WFLS900N/L 10 June 2025 by etallas (USA)
I've had these for a year and a half, and they're incredible, minus one huge issue. The battery in the right earbud was a dud, and it started to drain like crazy(20 minutes). They were out of warranty, so I bought a replacement battery kit online and replaced the batteries myself off of a youtube video. I would assume they've fixed the battery issue by now, so I would buy them again if it were necessary. Great audio quality, and great ANC.
Excellent
Fair
Excellent
Excellent
Hi etallas, Thank you so much for taking the time to share your experience with the LinkBuds S. We are thrilled to hear that you appreciate the incredible audio quality and effective active noise cancellation they offer. Your feedback about the battery issue is invaluable and we sincerely apologize for the inconvenience you encountered with the right earbud.
We hope to welcome you back in the future and we’re confident that any advancements made will enhance your experience with our products.
Thank you for choosing Sony and for your feedback!
Sincerely,
Estefany
LinkbudS
LinkBuds S 27 May 2025 by Ssam27 (United Kingdom)
I bought this device a year ago and it still works like a charm! Good design and sound quality
Good
Excellent
Excellent
Bad battery🪫
WFLS900N/B 20 May 2025 by Jamburat (USA)
I love this earbuds specially the fit but the battery sucks! I gave 1 star cuz it useless now
Excellent
Good
Excellent
Poor
Hi Jamburat,
Thank you for your feedback. We're really sorry to hear that the battery life on your WF-LS900N earbuds has become an issue, making them unusable for you. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
- Ensure your earbuds are updated to the latest firmware. Please check the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
- Initiate a factory reset on the device: Set the headset into the charging case and leave the lid of the charging case open. Press and hold the initialize button of the charging case for about 15 seconds or more and release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing.
For detailed instructions, please visit the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for letting us know about the issue.
Best regards,
Stephanie
Excellent sound and small
LinkBuds S 09 May 2025 by Marku D (United Kingdom)
I wanted some earbuds with option of using with a motorcycle helmet. These work fine once touch controls have been disabled with Sony’s excellent ‘connect’ app. Also great for everyday use. For the size of the buds, very impressed with sound performance and fit.
Excellent
Excellent
Excellent
Amazing product
WFLS900N/B 09 May 2025 by Darron (USA)
I got these headphones around a year ago and they are by far the best in ear headphones I’ve ever tried. As avid music listener for many years, I’ve previously used air pods, skull candy, and shure air in ear headphones and these have out preformed both in audio quality, noise cancellation, and cost.
Excellent
Excellent
Excellent
Excellent
Hello Darron,
Thank you for your wonderful feedback on the WFLS900N headphones! We're delighted to hear that they have surpassed your expectations in audio quality, noise cancellation, and cost-effectiveness. It's always our mission to provide an exceptional listening experience, especially for passionate music listeners like yourself. Enjoy your favorite tunes with your WF-LS900N headphones!
Thank you for choosing Sony!
Best regards,
-Fred
Issue with battery life
LinkBuds S 30 April 2025 by Lang32 (USA) Verified Purchaser Verified
I decided to buy the sony product compared to other brands, even if it was pricier, in order to ensure quality and longevity of my earpods. After a little over a year, one of the two earpods is not charging properly. This causes the earpods to have a battery life of less then 20minutes. I am disappointed in the longevity of this product. If I would have know I would have prefered the cheaper versions which would have last just as long.
Fair
Excellent
Fair
Good
Good
Hi Lang32,
Thank you for taking the time to share your experience with the WFLS900N. We truly appreciate your decision to choose Sony and understand the disappointment you're feeling.
We're sorry to hear that your earbuds are not charging properly after just over a year of use. We would like to help resolve this issue. Here are some steps you can take to troubleshoot this issue:
- Ensure that your earbuds have the latest firmware update. Check through the Sony Sound Connect app for any available updates. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
- Try resetting the earbuds to factory settings. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
- Make sure the charging case is functioning correctly and is providing adequate charge to the earbuds. Connect to a different power source and inspect the charging contacts for any debris.
Look for any signs of physical damage to the earbuds or case.
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your feedback. It help us improve both our products and service.
Warm regards,
Stephanie
Comfortable great sound earbuds
WFLS900N/B 28 April 2025 by in2caffeine (USA)
Comfortable great sound earbuds. I replaced my airpods with these. Excellent upgrade. The airpods are no good for movement since they fall out easily. These sonys stay put when exercising! Also, the sound is far superior to the airpods. Highly recommended for physical activity.
Excellent
Excellent
Excellent
Excellent
Hi in2caffeine,
Thank you so much for your fantastic review of the LinkBuds S! We're thrilled to hear that you're enjoying the comfort and superior sound quality of our earbuds.
It's great to know that the LinkBuds S stay securely in place during your workouts. Your recommendation means a lot to us and we appreciate you taking the time to share your experience.
Thanks for choosing Sony!
Best regards,
- Stephanie
Poor reliability
LinkBuds S 21 April 2025 by MTNK (USA) Verified Purchaser Verified
I bought less than 2 years ago and now right battery is dead after 20 minutes after full charge.
Poor
Poor
Poor
Poor
Poor
Hello MTNK,
Thank you for choosing Sony.
We sincerely apologize for the short battery life you are experiencing on the right side of your WF-LS900N after two years of use. To assist you in addressing these battery concerns, we recommend following the steps outlined below.
Firmware Update to Version 4.2.1.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
Resetting the headset.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
Initializing the headset to restore factory settings.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/
The available operating time is short, the battery power does not last long.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
Should you need assistance with any of the steps, we encourage you to reach out to Sony Support for personalized help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
Great while they work.
LinkBuds S 04 March 2025 by NikD (United Kingdom)
Bought these for sleeping in 2022. They are a perfect fit for me to be able to sleep on the side without feeling like something is in my ear. Noice cancelling is great and sound quality is exceptional for the size and price. But after 2 years, the batter life on the left earbud went from 7h to 15min while the right one could still easily live 6h. Then after not using them for 3 months. Left one doesn't charge and turn on at all and right one last 15min. Bought a 2nd set, the 2nd set started having issues 4 months in. Unacceptable quality control.
Average
Fair
Good
Hi,
Thank you for your review.
We're sorry to hear that you're facing a battery issue with your LinkBuds S. Yet, we're glad that you're happy with the fit and the noise-cancelling feature.
For the battery issues, you can try these troubleshooting steps as an attempt to fix the issue:
- Update the firmware: https://cutt.ly/IryVURL2
- Resetting the headset: https://cutt.ly/rryVUZAz
- Initializing the headset to restore factory settings: https://cutt.ly/oryVU8dG
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
No good
WFLS900N/B 27 February 2025 by Blah worst headphones (USA)
Good for just 1 year, after warranty major battery drain issues. Better off buying a cheap 5 dollar pair.
Poor
Poor
Poor
Poor
Hello, we're sorry to hear that you have a battery issue with your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Poor Quality from Sony
WFLS900N/B 22 February 2025 by Lifelong Sony Fan (USA)
I bought this headset and thought I was getting a quality product from the Sony brand. This turned out not to be the case. Left earbud went bad and charging case eventually went bad too in a short period of time. Now the right ear bud can't even keep a charge. All of this is happened while using in a office setting, no harsh elements involved. Completely disappointed with this purchase and with Sony being willing to tarnish their brand with junk like this. I guess purchasing an off brand headset for 15$ will be a better choice if it'll last only a year.
Hi Lifelong Sony Fan, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537720.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Garbage, faulty product
LinkBuds S 21 February 2025 by c2897763 (USA) Verified Purchaser Verified
On my second pair after the first had battery issues related to the headphones themselves out of the box. This pair exhibits some of the same battery issues to a lesser extent, but now has additional connectivity issues, in addition to battery issues with the charging case. The sony customer service is a joke, they would not refund my purchase. So that's $200.00 that I will never get back sitting in their pocket. This product is faulty and they are definitely aware but do not care, DO NOT BUY.
Poor
Poor
Poor
Poor
Poor
Hi c2897763,
We’re truly sorry to hear about the battery and connectivity issues you’ve encountered with both pairs, as well as the trouble you’ve had with the charging case. We completely understand how frustrating this must be, especially after spending $200 and not getting the resolution you were hoping for. Your feedback is really important to us, and we’d like to make this right. We’d love to look into this further and explore what options we can offer to address your concerns.
For us to better assist you, please email us at socialsupport@am.sony.com with the following information:
Name:
Case ID (if any):
Username:
Model Number:
Issue:
Telephone Number:
We’re here to help and appreciate your patience.
Sincerely,
Jess
Good to start with
LinkBuds S 20 February 2025 by AndyF1975 (United Kingdom)
I purchased these in 2022 and all was fine - the quality was good, sound was good and they fitted well. About 2.5 years afterwards in the space of a couple of weeks the batteries lost all ability to hold charge. Initially they would last for 5+ hours on a charge, but they then went to losing practially all their charge in about half an hour, making them essentially useless. I googled this problem and it seems to be widely reported and discussed. My earbuds were obviously out of the 1 year warranty but I contacted Sony and they investigated but would not offer anything other than suggsting i pay for a repair. They accepted no liability for what is clearly a well known fault. To be left with something that is now no more than a paperwieght after only 2.5 years unless i pay to fix or replace it is unacceptable. I will not be buying another pair.
Excellent
Poor
Excellent
Hi,
Thank you for your feedback.
We're sorry to hear about your experience and that the WH-CH720N quality isn't up to your liking, this is not the norm as we strive to deliver the best quality possible. Yet, we're happy to hear that you're enjoying the sound quality.
To troubleshoot the battery draining issue, make sure to follow the steps here: https://cutt.ly/XreVPE9B
If the issue remains, try the steps below and test again:
- Make sur ethe headset is updated: https://cutt.ly/LreVAPt1
- Reset the headset: https://cutt.ly/AreVAK5g
- Initialize the headset: https://cutt.ly/oreVA2ei
Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW
Menna @Sony Support UK
Battery drainage after 2 years
LinkBuds S 18 February 2025 by Vivki (United Kingdom)
Initially I liked the linkbuds and was impressed with the noise cancelling. But i have found that wearing them for extended periods causes discomfort and pain. I also find that they can be awkward sometimes to create the proper seal which you need for ANC. After about 18 months I have also found that the battery drainage is severe. I can maybe listen to music for about 30 minutes maximum before they are out of charge. And this happened almost overnight, as 1 day they were fine and maintained charge for a good couple of hours at least, and the next they just died after half hour.
Average
Average
Good
Hi,
Thank you for your feedback.
We're sorry to hear that the LinkBuds S quality isn't up to your liking, this is not the norm as we strive to deliver the best quality possible. Yet, we're happy to hear that you like the headset.
You can follow the steps here to correctly wear the headset as per your comfort: https://cutt.ly/crw1vhp2
To use your noise canceling feature, follow the steps here: https://cutt.ly/hrw1Qwpb
For the battery draining issue, make sure to follow the steps here: https://cutt.ly/Qrw1QJga
If the issue remains, try the below and test again:
- Make sure that the headset is updated: https://cutt.ly/drw1Wx5d
- Reset the headset: https://cutt.ly/Qrw1WNp7
- Initialize the headset: https://cutt.ly/Drw1EiaZ
If you're still feeling pain wearing the headset even after following the steps above, please contact us using the details here: https://cutt.ly/heoRCkdW
Menna @Sony Support UK
Great Sound
LinkBuds S 14 February 2025 by Daibz (United Kingdom)
Over a week now, no complains. Anc is good Sound is good Connectivity- same Battery- Expected more but good A friend who uses airpod was convinced by the sound Kinda wish I can set ANC level
Excellent
Excellent
Excellent
All good with the product
LinkBuds S 12 February 2025 by MG74 (United Kingdom)
I'm happy at the moment, had issues with JBL product on 2 seperate occasions.
Excellent
Good
Excellent
Battery dies in 30 minutes
LinkBuds S 04 February 2025 by Trev001 (USA) Verified Purchaser Verified
After 13 months (just after 12 mo warranty) the battery life immediately dropped from hours to less than 30 minutes. Customer service provided no support for the product and the process to call, upload proof of purchase (which didn't work), and call again was cumbersome and ineffective. Factory reset, changing settings, cleaning case did not help. Sony has lost a customer and some reputation.
Poor
Poor
Poor
Poor
Poor
Hi Trev001,
Thank you for the review and we're sorry to hear what happened with the battery of your headphones. If the issue is not resolved, the headphones may be malfunctioning and may require repair. To further assist you, please contact our service center for Out of Warranty Repair.
https://us.esupport.sony.com/support/s/service?language=en_US
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Great product
LinkBuds S 04 February 2025 by Peter1028 (United Kingdom)
Had these for a month had other ear buds but the Sony ones are fantastic best buy
Excellent
Excellent
Excellent
Do not let Sony rip you off!
LinkBuds S 03 February 2025 by Electrobix (United Kingdom)
I loved these earbuds - great sound, lightweight and easy to wear all day. After having them for less than two years, however, the right bud suddenly (over a matter of a couple of weeks) started draining very quickly - at one point it only lasted 15 minutes. I suspect this may be a software problem, particularly as a reset increased the battery life to about an hour. I contacted Sony and was told I could pay £30 to have the fault assessed, plus an unknown amount for the actual repair - when I pointed out I believed this to be a fault given the suddenness of the problem and the number of other people online who reported the same issue, I received a rather curt reply with a link to the warranty policy. Wow Sony, 0/10 for customer service.
Poor
Poor
Poor
Hi,
Thank you for your feedback.
We're sorry to hear about your experience with the LinkBuds S, this is not the norm as we strive to deliver the best quality possible. Yet, we're happy to hear that you're enjoying the sound quality.
Regarding your battery draining issue, make sure to follow the steps here: https://cutt.ly/oe5Bjure
If the issue remains, try the steps below and test again:
- Reset the headset: https://cutt.ly/8e5Bkjry
- Initialize the headset: https://cutt.ly/ye5BkPzr
Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW
Menna @Sony Support UK
Battery Issue. Connection Issue
LinkBuds S 02 February 2025 by Engumjenn (USA) Verified Purchaser Verified
I won't be purchasing another Sony product again! The battery Issue is the worse I've ever encountered. My left ear bud stays charged for 3 minutes. The right stays charged for 1 hour. I went as far as ordering a replacement left earbud, only for the left and right to disconnect every couple seconds.
Poor
Poor
Poor
Poor
Poor
Hi Engumjenn,
Thank you for the review and we're sorry to hear the battery issue with your headphones. You may find this article helpful on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00271301
If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Battery lasted 10mins
LinkBuds S 02 February 2025 by TDuk (United Kingdom)
Only had these a few days before sending back to Amazon. Fully charged car and buds but battery life was awful. It actually struggled to update the firmware since the battery wouldnt last the 20mins needed! After 3 attempts managed to get latest version, but still didn't fix. 100% battery... After 5mins had 48%, after 10mins 2%. Sent back and bought another brand since the Sony warranty required posting to other side of the country and waiting. Sound quality was good though while it was on, and multipoint worked fine too. Maybe mine was from a bad batch :(
Good
Good
Average
Hi,
Thank you for your feedback.
We're sorry to hear that the LinkBuds S quality isn't up to your liking, and that you had to return the device. This is not the norm as we strive to deliver the best quality possible. Yet, we're happy to hear that you like the sound quality of the headset.
If any assistance in the future is needed, please contact us using this link: https://cutt.ly/heoRCkdW
Menna @Sony Support UK
Faulty product and terrible service
WFLS900N/B 30 January 2025 by Disgruntled 0130 (USA)
I originally purchased this product from Best Buy in February of 2023. They worked great for the first year and then the left ear bud starting losing battery life. The buds would be fully charged and within 5 minutes the left bud would shut off and have zero battery life. This is a huge problem with these ear buds and Sony is very aware of the issue. I tried to see if Best Buy would replace them however they said I had to go back to the manufacturer. Yesterday I called Sony’s customer service number, 239-245-6366, and I finally reached a live voice and after a brief discussion and giving him all the model info he said they would replace them at no charge. I was satisfied with this as my belief is that’s how a good company should handle a known manufacturing issue and to satisfy a loyal customer. This morning I received a phone call from another Sony service rep and I was informed that the original representative made a mistake and they were not going to replace my ear buds. This to me is an example of terrible customer service and customer relations. Not only did you sell me a faulty product but you also weren’t truthful with me when I called your company. In this where Sony has made multiple mistakes your number one goal should be to make the situation right and they did not. I will never buy another Sony product and if I wanted a pair of wireless ear buds I would definitely not buy these.
Excellent
Poor
Excellent
Excellent
Hi Disgruntled 0130,
We are sorry to hear about what happened to your Sony WFLS900N.
We would like to know more about what happened to your case and make sure that you get assistance on your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Disappointed
LinkBuds S 26 January 2025 by Tiered of this (United Kingdom)
I was given a present of earbuds as I need Bluetooth connection for my phone. I have found them useful but a bit fiddlie to use and I am disappointed in the volume and noise cancelling, I couldn’t use them on a recent flight engine noise was to great.
Fair
Average
Fair
Hi,
Thank you for your feedback.
We're sorry to hear that the LinkBuds S quality isn't up to your liking, this is not the norm as we strive to deliver the best quality possible.
You can prioritize the sound quality by enabling the sound quality mode: https://cutt.ly/je4PlLTQ
Also, to enhance your experience with noise canceling, try the steps here and test again: https://cutt.ly/8e4PxhoG
If the issue remains, try the steps below:
- Make sure the headset is updated: https://cutt.ly/Qe4Pctbo
- Reset the headset: https://cutt.ly/ge4PcIEO
- Initialize the headset: https://cutt.ly/xe4PvaXS
Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW
Menna @Sony Support UK
Really good!
LinkBuds S 25 January 2025 by Flintz (United Kingdom)
After owning AirPods Pro 2 and these.. I definitely use these more as I like to sleep listening to music sometimes and these are so much comfier and can lie on the pillow with then in ear. As with AirPods you can’t.. sound quality is really good, and the battery like is more like 10-12 hours for the buds per charge especially if you turn the noise cancellation or ambient mode off. They last plenty long enough!
Excellent
Excellent
Excellent
Lasting 12 months before needing to be replaced.
WFLS900N/B 24 January 2025 by SleepyGuy84 (USA)
Worked really great for about 6 months. After 6 months the right earbud stopped registering when it was removed from the case. Would need to put it back and take it out a couple times before it reconnected to the phone. After about 12 months the left ear bud started having issues with the battery only lasting about 20 to 30 minutes before completely dying. I was really hoping that these were going to last a lot longer than this.
Good
Poor
Good
Average
Hi SleepyGuy84, we're sorry to hear that you have an issue with the battery and Bluetooth connectivity of your Sony unit. If the available operating time is short, the battery power does not last long, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=battery
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html?search=reset
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
comfortable
LinkBuds S 24 January 2025 by Gulp 12 (United Kingdom)
Good sound and comfortable to wear. Three issues. The cancelling feature is not very effective. They do not pair with Amazon Echo Dot. Cannot get Apple music streaming to work.
Average
Good
Good
Hi,
Thank you for your feedback.
We are glad that you are happy with the sound quality and fit of your LinkBuds S. Yet, we're sorry to hear that you're not satisfied with the noise-cancelling, and that you cannot connect it to Amazon Echo and you cannot get Apple Music streaming on it.
You can try these steps if the noise-cancelling effect is not sufficient: https://cutt.ly/2e4iRAtJ. Also, you can learn more about what to expect from the noise-cancelling feature: https://cutt.ly/Oe4iRfLj
You need to pair your headphones to your Apple device to play Apple Music, you can learn more on how to pair them to your iOS device: https://cutt.ly/7e4iT8p7
If you want to pair your headset with other devices, they must support A2DP Bluetooth profile for it to work: https://cutt.ly/Oe4iUhEd
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Fell apart in my ear. Cust. service useless
WFLS900N/B 20 January 2025 by Disappointed Dan (USA)
Bought these headphones 9 months ago and they're not even useful as paperweights anymore. About a month ago, the left earphone started giving off an annoying buzzing tone when noise cancelling & adaptive sound were engaged. No damage to the headphones, headphone are kept clean with a dry cloth. Just started acting up out of the blue. None of the the fixes online seemed to help. A few weeks later, I pulled my left earphone out, and the black screen that detects when you have the earphones on or off just fell off into my ear. The adhesive just came unglued. Luckily I got it out before it went any further back. Sony customer service doesn't seem to think their products breaking off small pieces into people's ears is a big deal. I'd expect this kind of quality from Skullcandy, not Sony. Sony used to set the standard for mid-high quality audio. This is just disappointing.
Poor
Average
Poor
Average
Hello Dan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you’ve experienced with your Sony LinkBuds S. It’s disheartening to hear that your earbuds have not lived up to your expectations, and we understand your frustration regarding the buzzing noise and the adhesive failure.
At Sony, we take product quality and customer satisfaction very seriously. We’re sorry to hear that our customer service did not meet your needs during this time. Your experience is not reflective of the high standards we strive for, and we would like to address your concerns.
We would appreciate the opportunity to learn more about the issue you're facing and assist you further. If you're open to it, could we reach out to you directly? Please send the following details to socialsupport@am.sony.com so we can ensure we have the most accurate information:
- Sony Case Number:
- Full Name:
- Username:
- Telephone Number:
- Model Number:
- Issue/Concern:
We truly value your loyalty as a Sony customer and apologize for any inconvenience this situation has caused. We look forward to speaking with you and working towards a resolution.
Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
comfortable buds
LinkBuds S 15 January 2025 by killemall1killem (United Kingdom)
Christmas present really impressed with the comfort, the sound and the charging system.
Excellent
Excellent
Excellent
Don't ever lose a bud
WFLS900N/B 15 January 2025 by Ashhhhhhhhhh (USA)
Maybe I'm used to my bare bones earbuds but these are possible the most finicky ones I've ever seen. Granted great sound and high tech features like voice passthrough and suppression however pairing them is a nuisance. WARNING if you lose one dont unpair it or get a new phone unless you want e-waste
Good
Fair
Fair
Poor
Hi Ashhhhhhhhhh, Thank you for sharing your feedback with your Sony Linkbuds S. While we appreciate you highlighting the great sound quality and features of the Linkbuds S, we apologize for the inconvenience you experienced with pairing and the potential issue of losing one earbud. The earbuds have pre-set information that allows them to communicate with each other. Unfortunately in your situation, all three components (left earbud, right earbud, charging case) must be present during the pairing and configuration. We recommend contacting the Sony product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Extremely Disappointed as a Loyal Sony Customer
WFLS900N/B 13 January 2025 by MattGrt (USA)
I’ve been a loyal Sony customer for years. I’ve purchased several products, including a pair of earbuds for myself and recently as a Christmas gift for my brother. I’ve always associated Sony with quality, but my recent experiences deeply disappointed me. In 2023, I purchased a pair of Sony earbuds. They arrived defective, with serious battery issues. Sony replaced them under warranty, which was appreciated. However, the replacement pair lasted just over a year before the same battery issue reappeared, conveniently outside the warranty period. It’s unacceptable for a premium product to fail so consistently. Recurring issues with battery life across multiple pairs suggest a systemic problem.I invested in Sony because I believed in their quality and customer care. However, I feel abandoned when these products fail just outside the warranty period. As a loyal customer, I expected better. I’m not asking for anything unreasonable. I would appreciate a replacement or repair to show Sony’s commitment to quality and customer satisfaction. If this issue isn't addressed, I will have no choice but to consider other brands in the future. I truly hope Sony values their loyal customers enough to make this right. It's hard to justify staying with a brand that doesn’t seem to care when things go wrong.
Excellent
Poor
Excellent
Good
Hi MattGrt, Thank you for your feedback and for being a loyal Sony customer. We sincerely apologize for the inconvenience you have experienced with your Sony earbuds and we regret that the replacement pair also encountered battery issues.
This is not the experience we aim to provide, especially for our valued customers who trust in the quality of our products.
For further assistance we highly recommend reaching out to our customer support team with your case details, and we will ensure that your issue is addressed promptly. You can contact them via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thank you for bringing this to our attention, and we hope to restore your confidence in Sony products.
Regards,
Sam
One earbud broke after a couple of years
LinkBuds S 30 December 2024 by Wigglytufff (United Kingdom)
Was really happy until one earbud started draining from 100% to 0% after less than 1 hour of use. They're out of warranty now, so nothing I can do without paying for an expensive repair.
Excellent
Average
Good
Hi,
Thank you for your feedback.
We're sorry to hear that one of the earbuds of your LinkBuds S is draining quickly.
You can try these troubleshooting steps to fix the draining issue:
- Update the firmware: https://cutt.ly/Ie1XideK
If the issue persists, you can try these resetting steps:
- Resetting the headset: https://cutt.ly/me1XugUG
- Initializing the headset to restore factory settings: https://cutt.ly/8e1XuUbZ
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Great sound quality
LinkBuds S 27 December 2024 by Killemall1kellem (United Kingdom)
I had this given as a Christmas present far better than my old wired ear plugs
Excellent
Excellent
Excellent
Bad battery
LinkBuds S 22 December 2024 (United Kingdom)
The battery is very bad, keeping disconnecting every two to three minutes
Good
Good
Good
Hi,
Thank you for your feedback.
We're sorry to hear that you have battery issues with your Linkbuds-S.
If the battery power does not last long, you can check these steps: https://cutt.ly/3eMufNGv
If the issue persists, you can try these resetting steps:
- Resetting the headset: https://cutt.ly/ReMughtZ
- Initializing the headset to restore factory settings: https://cutt.ly/ceMugED6
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Great audio, terrible battery
LinkBuds S 10 December 2024 by Rubs23 (United Kingdom)
After a year of use the case battery drops dramatically to the point I need to charge every two/three days
Good
Good
Average
Hi,
Thank you for your feedback.
We're sorry to hear that about your experience with your LinkBuds S.
To know all about the available operating time for the headset after a full charge, check this link: https://cutt.ly/ieVQPV29
If the situation experienced is different to what's mentioned on the previous link, try the steps here and test again: https://cutt.ly/heVQSyra
Furthermore, if the above didn't help, please contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Prone to breakdown
LinkBuds S 08 December 2024 by CT69 (United Kingdom)
My second pair, first pair one earbud started discharging faster than the other and overheating when charged, second pair (brand new) now frequently get white noise in one earbud when using nose cancelling/ancient noise. Size/weight/price are perfect, just manufacturing appears to be low quality.
Good
Excellent
Excellent
Hi,
Thank you for your feedback.
We're sorry to hear that about your experience with your LinkBuds S.
We'd like to highlight that the headset and the charging case may become warm during charging or for a while after charging. However, this is not a malfunction. Find more info here: https://cutt.ly/ReVn3D2N
Also, to learn more about the charge variation between the left and right earbuds, please check this link: https://cutt.ly/9eVn2vma
However, for understanding the white noise heard when using nose cancelling, use this link: https://cutt.ly/ieVn9TPB
Furthermore, if any assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Good sound but the app needs more work
LinkBuds S 25 November 2024 by Matt D (United Kingdom)
For everyday use they have all the features I think I need. The ANC works well for office use, but havent tried yet in a noisier environment. I had no issues with the music quality at any time. When running, they stay in comfortably without having to worry about them getting loose. The audio passthrough did pick up the wind noise when I tested them, but wasn't unusable. Battery life is acceptable, I don't do much long duration listening so didn't have an issue with that, the case and buds feels solid but a little plastic-y However, the Sound Connect app, in the current version (Nov24), needs to allow a lot more customisation for what you can do with the controls and it feels like I always need to go into it to change a setting when I want to listen to something
Excellent
Good
Average
Hi,
Thank you for your feedback.
We're delighted to hear that you're enjoying your LinkBuds S, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come.
Also, for the wind noise heard, try the steps here and test again: https://cutt.ly/VeLYmFiM
Moreover, we appreciate your valued feedback regarding the Sony Sound Connect app; we are glad to hear from our customers and are always working to develop our products to what suits your needs, we've passed your feedback to the concerned team for future consideration.
Furthermore, if any assistance is required, don't hesitate to contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Battery drain less than 1 1/2 years.
LinkBuds S 24 November 2024 by Raul Gor (USA) Verified Purchaser Verified
After a firmwarre update my right side headset died. Spent all this money and the right side earbud drain rapidly. Barely used these since I got airpods pro 2 from my bday. Called support, out of warranty pay for repair. Search for Link Buds S and the WMF1000s and battery drain. The issue is something to do with the volage to the battery and sony using defective batteries. STAY AWAY from sony ear buds or get an extended warranty. 180.00 headphones shoud not die in such a short time especially. I am very gentle with my electronics so this is shock to me. Very very disappointed with Sony.
Good
Poor
Average
Poor
Poor
Hi Raul Gor,
We are sorry to hear that you are experiencing issues with your Sony LinkBuds S. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try resetting and initializing the headphones.
To reset, please check on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
To initialize the headphones, please check: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Fantastic mid-budget headphones
LinkBuds S 21 November 2024 by pinkapoppy (United Kingdom)
I am a long-time Airpods user however they finally died after 7 years. I used to sleep with them in every night but was looking for noise cancelling headphones so I bought the WH1000xm4, which I was so happy with that I decided to get the Linkbuds S (I'm a student and the WF1000xm4 didn't seem worth it for the price). Even across Apple devices they are very intuitive, and although I wish you could further adjust the controls on each they have been fantastic! Noise cancelling is incredibly impressive for such small headphones, and the ambient sound is really good. I didn't think I needed an app with so many settings that I could adjust for the earbuds but I've genuinely loved the custom EQ and being able to adjust the ambient sound and other controls. Sound quality is a 10/10 and the battery life is great, just such a convenient pair of headphones! I've been fully converted to a earbuds user now
Excellent
Excellent
Excellent
It Works Sometimes
LinkBuds S 27 October 2024 by H_C_ (United Kingdom)
I bought this in February this year. The noise cancellation works fine, as does the sound mixing on the app. I also appreciated the use of recycled material in the earbuds and box. However, connecting to Bluetooth on my iPhone sometimes takes a few tries. For months, I had an issue where the Linkbuds would connect to my Laptop and provide audio output for Youtube/Netflix videos, but have no audio output for Zoom/Whatsapp/Teams calls despite apparently being connected and working. I visited the Sony Store and the staff helped me to reset the Linkbuds, so the problem now seems to be solved. It's a fair purchase for the price, but is a bit glitchy at times.
Average
Excellent
Average
Hey,
Thank you for your feedback.
We're glad to hear that you're enjoying your WF-LS900N and hope you continue to enjoy it for years to come. Yet sorry to know you have a problem with the connection.
Make sure to follow these steps for pairing and connecting with a computer
(Mac): https://cutt.ly/6eFvYeQn
(Windows® 10): https://cutt.ly/CeFvPaFV
(Windows 8.1) https://cutt.ly/LeFvPvV3
For pairing and connecting with an iPhone: https://cutt.ly/seFvYdcw
Making a video call on your computer: https://cutt.ly/EeFvUJDH
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
They do not last 2 years
LinkBuds S 21 October 2024 by Joeslin (USA) Verified Purchaser Verified
I bought this 1 year and 6 months ago. About 7 months into using them I got the wind noise that all the reviews talk about when using ambient or NC mode. I thought I could live with that and just not use those modes, not the end of the world. Unfortunately now the right earbud simply no longer works at all. Since it is 6 months over warranty it cannot be fixed so unless you want to have earbuds that don't work after a year DO NOT buy this item. I will not be purchasing from Sony again
Fair
Poor
Poor
Fair
Fair
Hi Joeslin, we're sorry to hear that you have an issue with your Sony unit. When dealing with wind noise, it is recommended to follow this link:
https://www.sony.com/electronics/support/articles/00278105?utm_source
Please initialize your LinkBuds S to isolate the issue. Press and hold the initialize button of the charging case for about 15 seconds or more. Please check this link for more details:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html?search=initialize
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Sadly not small enough
LinkBuds S 21 October 2024 by JGdwn (United Kingdom)
Unfortunately these buds were still too big for my small ears as the bud didn't fit well in the shell of the ear and caused pressure which made them uncomfortable to wear. This made them not suitable for me, but probably fine for most other people. I liked the blue mottled colour effect and the packaging was very well designed. I didn't like how the pause to speak function kicked in when I didn't want it when i was working out. Also I had issues with the touch buttons being too sensitive and activating when I knocked them doing yoga.
Good
Good
Fair
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your LinkBuds S.
You can disable the Speak-to-Chat feature by changing the setting with the “Sony | Connect” app: https://cutt.ly/xeDWRlPr
Also, you can try changing the function assignments to the touch sensors of the left and right headset units using the “Sony | Headphones Connect” app: https://cutt.ly/geDWA93z
Furthermore, we highly appreciate your valued feedback, we are always delighted to hear from our customers and are always working to develop our products to what suits your needs. We have raised your feedback as voice of customer, to the concerned team for future consideration.
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Great sound, but seriously flawed ear buds.
LinkBuds S 16 October 2024 by RoryP (United Kingdom)
I bought these ear buds about a year and a half ago, I would expect at least 2 years of solid reliable use from them, however after the 1 year mark they began to malfunction. Initially the left earbud battery would only last an hour or two, before I realised the magnet in the charging case was interfering with the recharging. If you have the AI assistant activated, this also reduces the battery life massively. Soon after managing to rectify this somewhat, I encountered the dreaded 'wind noise' issue with the right ear bud, meaning I can no longer use ambient sound mode. This seems to be a widespread issue with these buds and Sony will not fix after the years warranty. Beware if you plan to keep the ear buds for more than a year.
Good
Fair
Average
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your LinkBuds S.
For the battery draining issue, try the steps here: https://cutt.ly/BeSFodAR
And for the wind noise issue, try the below:
. Try with another device.
. Make sure the software is updated: https://cutt.ly/HeSFaeJ3
. Reset the headset: https://cutt.ly/qeSFaayK
. Initialize the headset: https://cutt.ly/ceSFakZr
If the above didn't help can contact us using this link to advise further: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
This is a lemon product
LinkBuds S 08 October 2024 by sarainmn (USA) Verified Purchaser Verified
I'm here to say I've had THREE pairs of these buds in less than two years and every pair has gotten a screeching noise followed by a wind noise in less than a year. My most recent pair, the noise started less than three months after purchasing. Sony's solution to this, if you google, is to turn off the noise canceling...well, I want noise canceling...that's why I spent $200 on a pair of noise canceling buds instead of $50 or less on a regular pair of buds. One of the pairs, also will not stay charged now. This a flawed/lemon product and Sony either needs to fix the problem or pull the product. This is not fair to consumers. (Also, in case you're wondering why I've purchased three pairs when they keep failing is because the buds are great when they work, but they obviously don't work for long before failing. This is why I've given 2 stars instead of 1.)
Hi sarainmn,
We regret to hear that you are not satisfied with the LinkBuds S. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
For noise issues, please refer to these troubleshooting steps:
-While you are using the headset, you may hear sounds of vibrations through your body when you walk or run, or you may hear sounds from your body such as your heartbeat or your breathing. This is due to the characteristics of the product and is not a malfunction.
-The sound conduits (sound output tubes), air holes, and microphone part of the headset are not completely watertight. If any water droplets are left in the sound conduits, air holes, or microphone parts, a beeping sound (feedback) may be heard temporarily. This is not a malfunction. Dry the headset before use. You may refer to this link for more information:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539659.html
-When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and a notification sound may be heard. This sound notifies you that the setting has been changed.
-If you want to deactivate this notification sound, use the “Sony | Sound Connect” app to turn the setting off.
-If you cover the microphone part on the left or right headset unit with your hand, etc., or if you grasp the headset unit in your hand, a beeping sound (feedback) may be heard. This is not a malfunction. If any of this is the case, remove your hand, etc. from the left or right microphone part.
-If the Ambient Sound Mode is enabled in a rather noisy environment, a noise may be heard. This is not a malfunction.
For battery concerns, make sure to charge both earbuds sufficiently. Resetting and initializing the headset may also help resolve those issues. You may refer to the steps on these links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
Replacements
LinkBuds S 06 October 2024 by My mate hugo (United Kingdom)
Great sound and fit very quick delivery just that product
Excellent
Excellent
Excellent
DO NOT RECOMMEND
LinkBuds S 06 October 2024 by JK67 (United Kingdom)
So incredibly disappointed with this product. First off, the multipoint connection - it does not automatically have this and you have to download their app and a firmware add-on to get multi-point functionality. Even with the firmware added, it works horrendously. If my laptop and my phone are both connected - even if my phone is the first priority and is actively playing something - the headphones will not play any sound until I disconnect them from the laptop. And finally, one headphone has suddenly stopped holding its charge. Unfortunately they are now outside the 1 year warranty, so I have spent a lot of money on a flimsy product that lasted me less than 2 years. Avoid!!
Average
Poor
Poor
Hey,
Thank you for your feedback.
We're sorry to hear about the issue, that you're facing with your WF-LS900N.
Try to follow the steps below:
1- Resetting the headset: https://cutt.ly/YePC7Bye
2- Make sure that the headphones are running the latest software version: https://cutt.ly/uePC7OoX
3- Initializing the headset to restore factory settings: https://cutt.ly/xePC5yDn
4- Try to connect it to different chargers.
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
Good earbuds
LinkBuds S 02 October 2024 by Paul1516 (United Kingdom)
So far these earbuds sound good, fit reasonably well, could be better though, have decent noise cancellation and ambient mode. I'm not a huge fan of the adaptive sound control though as it often swaps between modes too easily. Also on android the Sound Control app crashes far to regularly.
Excellent
Good
Average
Hey,
Thank you for your review.
We're glad to hear that you're enjoying your LinkBuds S and hope you continue to enjoy it for years to come.
You can adjust the Adaptive Sound Control functions by behavior recognition which will allow you to optimize and swap between the modes: https://cutt.ly/ReOG1rk8
Or when you don't want to use it select [Adaptive Sound Control] from the Dashboard, you can switch between [On] and [Off].
Regarding the issue with the app causing it to crash, we recommend making sure that it is updated to Ver.11.0.1
If the issue remains, you can contact us using this link: https://cutt.ly/GeOGJsNk
Ahmed @Sony Support UK
Great sound; great value for money and comfortable
LinkBuds S 24 September 2024 by Yellowcake (United Kingdom)
I wanted a pair earbuds that I could use with my Android phone, iPad and laptop. The things that primarily matter to me are: sound quality, comfort, decent battery life and bang for buck. After researching thoroughly I decided to go for the Sony Linkbud S earbuds - and I'm really glad I did. The comfort is superb and the sound well rounded and full. Although noise cancellation wasn't high on my priority list initially, I was impressed by the Linkbud S' in this department. Haven't tried them on a plane yet, but the noise cancellation does a great job of drowning out the TV if I'm using one of my devices for some private listening. The downloadable app provides a wealth of fine tuning options to get the earbuds sounding just how you want and the comfort, even for extended use is great. My experience using the Linkbud S earbuds for phone calls is pretty limited, but they seem to work pretty well. I haven't tried other brands of earbuds so providing a comparative review is not possible, but in my opinion I really don't need to look anywhere else. These tick all the right boxes.
Good
Excellent
Good