Article ID : 00355162 / Last Modified : 30/05/2025Print

The WH-1000XM6 headphones react incorrectly when using the touch sensor

    When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle of the wearing or the direction your head is facing.

    • When you swipe your finger forward/backward, make the movements perpendicular to the headband.
    • When you swipe your finger up/down, make the movements parallel to the headband.

    Note: When connected with the computer, depending on the computer application you are using, you may not be able to operate with the touch sensor control panel. If this is the case, operate with the computer application.