Music playback does not stop or the headphones do not automatically power off after removing the earbuds (WF-1000XM6)
If the IR sensor is dirty, music playback may not stop when you remove the earbuds from your ears, or the Automatic Power Off function may not work properly.
Clean the IR sensor using a soft, dry cloth.
* The IR sensor is located near the charging port on each earbud.
Register your product warranty
Register your product for E-warranty, get access to all information, keep your product up to date and enjoy great deals
Warranty Information
Find out more about Domestic and Tourist warranty
Repair Services & Location
Book a service appointment, track repair status, check service charges and service centre locations
Contact support
Contact our Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
