Sony SupportWF-1000XM4

Article ID : 00231440 / Last Modified : 19/01/2026Print

Cannot adjust the volume of the Truly Wireless headphones

    Use one of the following methods to adjust the volume.

    Check out the video below to learn how to adjust the volume of the Truly Wireless headphones.


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    Adjust the volume by tapping the touch sensor

    For WF-1000XM5: You can adjust the volume by tapping the touch sensor.

    • To increase the volume: Quickly tap the touch sensor on the right earbud during music playback. As you repeatedly tap the touch sensor (with an interval of about 0.4 seconds or less between each tap), a notification sound is emitted and the volume increases by 1 step.
    • To decrease the volume: Quickly tap the touch sensor on the left earbud during music playback. As you repeatedly tap the touch sensor (with an interval of about 0.4 seconds or less between each tap), a notification sound is emitted and the volume decreases by 1 step.

    For LinkBuds S, WF-1000XM4, WF-1000XM3, and WF-SP800N: You can adjust the volume by changing the touch sensor function to Volume Control using the Sony | Sound Connect app.
    Note: Make sure that the Headphone software and the Sony | Sound Connect app are both updated to the latest version.

    Adjust the volume on the playback device connected via Bluetooth

    When making a call, you can adjust the volume as necessary on the playback device connected via Bluetooth.

    Adjust the volume on the Sony | Sound Connect app

    Open the Sony | Sound Connect app, and move the slide bar next to the speaker icon on the My Device tab.
    Move the slide bar with the volume icon to change the volume level

    Note: On a device that can be linked with the headphones, you will have the ability to change the volume level of the headphones using that device. You will not be able to change the headphones' volume on a device that cannot be linked with the headphones.