Perform a factory reset
IMPORTANT:
Performing a factory reset will wipe all of your data and settings on your TV.
Select the status of your TV below. The operation procedure varies depending on the status of the TV.
If the Home screen can be displayed
If the Home screen cannot be displayed (the HOME button on the remote control does not work)
Is the problem solved?
Yes, the problem is solved No, I want to contact Sony support
Register your product warranty
Register your product for E-warranty, get access to all information, keep your product up to date and enjoy great deals
Warranty Information
Find out more about Domestic and Tourist warranty
Repair Services & Location
Book a service appointment, track repair status, check service charges and service centre locations
Contact support
Contact our Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
