I can't register my device in the BRAVIA Connect app

If your device uses a Wi-Fi connection

The internet connection may be unstable. Try the following workarounds:

• Check how many devices are connected to your router—they may exceed the recommended limit.
• Update your router's firmware.
• Restart your router.
• Adjust your router's multicast communication settings.

For details, refer to this article: The network connection on my soundbar or home theater system is unstable.

If your device doesn't use a Wi-Fi connection

Potential causes and workarounds

• Accept the Bluetooth pairing request if you haven't already.
  Depending on your smartphone, the request message may only appear in the notification section.
• If the number of devices paired with your smartphone has reached the maximum, remove any devices you no longer need and try pairing again.
• If you reinitialize a registered device, delete the existing pairing information from your smartphone and try pairing again.

How to delete the pairing information

The following steps are just examples. For details about your smartphone settings, refer to your smartphone manual.

• Android device
  1. Swipe down on the screen, then tap the Bluetooth icon to set the Bluetooth function to ON.
  2. Select Settings → Device connection.
  3. On the Previously connected devices list, select the Settings icon to the right of LE_xxxxx (the model name you want to delete).
  4. Select Forget → Forget device.
• iPhone / iPad
  1. Select Settings → Bluetooth to set the Bluetooth function to ON.
  2. Select the Information icon to the right of LE_xxxxx (the model name you want to delete).
  3. Select Forget This Device.

Hint: If LE_xxxxx (the model name you want to delete) and the device model name are displayed on the Previously connected devices list, delete both.