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Sony SupportWireless Speakers

SRS-XG500

XG500 X-Series Portable Wireless Speaker

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Wireless Speakers Troubleshooting Guide

Save time, fix your Wireless Speakers online

Connectivity Guide to TV

Learn how to connect your audio & video products to your TV.
*Selected product categories only
Important Information

Popular Topics

  • How to troubleshoot low sound or no audio from the rear surround sound speakers.
  • Protecting the Wireless Speakers from accidents or malfunction caused by water / dirt / foreign objects when charging

Bluetooth Series | Essential troubleshooting tips

This video will explain how to troubleshoot some of the most common issues when using Bluetooth.

Bluetooth Series | How to connect to a Windows or Mac

This video will explain how to pair your Bluetooth device with a Windows or Mac computer.

Bluetooth Series | How to pair with NFC

This video will explain how to transfer pictures, files and data between two devices via NFC.

Bluetooth Series | How to pair your device

This video will show you how to pair your smartphone with our wireless headphones and portable Bluetooth speakers.

Important Information

  • End of support notification for products using the Windows 8.1 operating system
  • Termination of Digital Concert Hall app on certain BRAVIA TVs and Audio and Video products
  • Windows 10 information
  • End of support notification for products using the Windows Vista operating system

Downloads

Looking for drivers to connect your audio device?

Drivers are not required for connection to computer. Click here to learn more.

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date
  • Firmware Update to version 5700 or 7600Release Date: 20/06/2022
    20/06/2022
  • Sony | Music CenterRelease Date: 25/10/2022
    25/10/2022
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