Sony SupportSRS-ULT50 / ULT FIELD 5

Article ID : 00349621 / Last Modified : 08/01/2025Print

The headphone volume cannot be adjusted (LinkBuds Fit, LinkBuds Open)

    Follow these steps to troubleshoot this issue:

    1. Use the wide area tap function to adjust the volume.

      Tap the headphones or around the ear quickly with an interval of about 0.2 seconds. The tap can be easily detected by performing a firm tap with a forefinger or using 2 fingers at one time.

      Hint: The range in which the earbuds can detect tap operations is from around the tragus to the lower side and sideburn.

      • To increase the volume: Tap the detection area in the Right side for 5 or more times.
      • To decrease the volume: Tap the detection area in the Left side for 5 or more times.
      The volume can be adjusted
      You can use the wide area tap function to adjust the volume.
      The volume cannot be adjusted
      Go to the next troubleshooting step.

    2. Use the Sony | Sound Connect app to adjust the volume.

      To adjust the volume using the Sony | Sound Connect app, move the slide bar next to the speaker icon in the My Device tab.

      The volume can be adjusted
      You can use the Sony | Sound Connect app to adjust the volume.
      The volume cannot be adjusted
      Go to the next troubleshooting step.

    3. Adjust the volume on the connected device.

      For details on how to adjust the volume on the connected device, refer to the device manual or support site.
      Note: Depending on the connected device, the volume may not sync with the headphones. If you cannot get the desired volume by adjusting the headphones or device volume only, adjust the volume on both the headphones and the connected device.

      The volume can be adjusted
      You may need to adjust the volume on the device in some situations.
      The volume cannot be adjusted
      Go to the next troubleshooting step.
    4. If the app has the volume settings, try adjusting the volume using those settings.
      The volume can be adjusted
      The issue may have been caused by the app settings.
      The volume cannot be adjusted
      Go to the next troubleshooting step.

    5. Reset the headphones.

      Refer to appropriate article:

      The volume can be adjusted
      The issue may have been caused by a temporary malfunction.
      The volume cannot be adjusted
      Go to the next troubleshooting step.
    6. Initialise the headphones.

      Initialisation returns the headphones to the factory settings and all Bluetooth pairing information is deleted.

      Refer to appropriate article:

      The volume can be adjusted
      The issue may have been caused by a temporary malfunction.
      The volume cannot be adjusted
      The headphones may be malfunctioning, and service may be required.

    Go to the Headphones Troubleshooting Guide