Why does serial number field prompt invalid serial number / IMEI number?

Some E-commerce platforms sellers are selling Sony products supplied from overseas which are not applicable for warranty by Sony Singapore.

As such, the serial numbers or IMEI numbers of these products will be invalid when entered into the serial number field.

Please refer to information below to differentiate local and overseas products.

If the store you bought from can be found in the store locator (https://www.sony.com.sg/microsite/retailshops/) and the product cannot be registered, please send model name, serial number and purchase receipt to us by WhatsApp here.

If the store cannot be found in the store locator, please check with the seller for warranty information.