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Sony SupportSound Bars & Surround Speakers

HT-Z9F

3.1ch Dolby Atmos®/ DTS:X™ Soundbar with Wi-Fi/Bluetooth® technology | HT-Z9F / Included components may vary by country or region of purchase: SA-WZF9, RMT-AH400J, RMT-AH400U, SA-Z9F, SA-WZ9F, SA-ZF9

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Connectivity Guide to TV

Learn how to connect your audio & video products to your TV.
*Selected product categories only

Headphones Troubleshooting Guide

Are you having issues with your Headphones?
Try these steps to resolve your issue online
Important Information

Popular Topics

How to connect the rear speakers for HT-Z9F

Learn to setup the HT-Z9F to the SA-Z9R wireless rear speakers in this step-by-step walkthrough video.

Sound Bar Troubleshooting Guide

Save time, fix your Sound Bar Online
  • How to troubleshoot low sound or no audio from the rear surround sound speakers.
  • PUSH POWER / PROTECT / PROTECTOR is flashing in the display of the home audio device.
  • How to reset the Sound Bar
  • Always update to the latest Software / Firmware version to enjoy the latest features & better performance!

Important Information

  • End of support notification for products using the Windows 8.1 operating system
  • Termination of Digital Concert Hall app on certain BRAVIA TVs and Audio and Video products
  • Notice for certain Sony Blu-ray & DVD Players, Home Theater Systems, and A/V Receivers: Temporarily Disabled Internet Services
  • Windows 10 information
  • End of support notification for products using the Windows Vista operating system

Downloads

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date
  • Sony | Music CenterRelease Date: 01/02/2023
    01/02/2023
  • Music Center for PC version 2.5.0Release Date: 15/12/2021
    15/12/2021
  • Firmware Update to Version 2.315 for HT-Z9FRelease Date: 27/08/2020
    27/08/2020

Manuals

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File Size
Release Date
  • [PDF]Operating Instructions(5.27 MB)Release Date: 14/12/2020
    5.27 MB
    14/12/2020
  • [PDF]Operating Instructions - For Singapore, Taiwan region(10.11 MB)Release Date: 04/06/2020
    10.11 MB
    04/06/2020
  • [PDF]Operating Instructions - For Oceania, India(5.44 MB)Release Date: 06/08/2019
    5.44 MB
    06/08/2019
  • [PDF]Startup Guide(2.46 MB)Release Date: 16/10/2018
    2.46 MB
    16/10/2018
  • [PDF]Startup Guide(4.75 MB)Release Date: 16/10/2018
    4.75 MB
    16/10/2018

Help Guide for Music Center App

Questions & Answers

  • How do I register a Sony product?
  • Unknown music unexpectedly starts playing on the SoundBar.
  • Sound lags from the sound Bar when connected to a source device via HDMI
  • Sound from the Subwoofer is too low.
  • Can I place anything on top of the subwoofer?
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