Sony SupportSound Bars & Surround Speakers

HT-A7000

360 Spatial Sound Mapping Dolby Atmos®/DTS:X® 7.1.2ch Soundbar | HT-A7000 / Included components may vary by country or region of purchase: RMT-AH509U

Specifications

Important Information

Questions & Answers: 131

Sound Bar Troubleshooting GuideIMPORTANT: This guide is only applicable for Sound bar models with a prefix of "HT". For other models, please refer to the Sony support website for solutions Click on the topic to view the Troubleshooting: Hint:
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
Which Sony audio products support exclusive BRAVIA TV features?Make sure your TV and other audio devices have the latest software update installed. You can download and install the latest software update for your TV model or Sony audio devices from the Sony Support website
There is no sound coming from the SubwooferCheck before you start: Since a Subwoofer is designed to play bass sounds, when you play an audio source that has fewer low frequencies, the sound from Subwoofer will harder to be hear. To make sure the Subwoofer
Sound from the Subwoofer is too lowWhat is the sound of the Subwoofer? Since a Subwoofer is designed to play bass sounds, when you play an audio source that has fewer low frequencies, the sound from the Subwoofer can be harder to hear. To make sure
There is no sound or the sound from the rear speaker is too lowCheck before you start: The rear speaker plays surround sound as part of the multi-channel sound or is virtually processed from the 2-channel sound. Because of the characteristics of the rear speaker, the sound
When connecting the source device via HDMI, the sound from the Home Theater System or Sound Bar is out of sync with the pictureDepending on the sound source output from devices (Blu-ray Disc Player, set-top box (STB), game consoles), the sound may lag behind the picture, or the picture may lag behind the sound. If this is the case, select
Sony's 360 Reality Audio Certified ProductsYou can check Sony's 360 Reality Audio certified products. (As of May 2026) Not all models are sold in all countries or regions. Wireless Headphones 1000X THE COLLEXION (WH-1000XX) LinkBuds (WF-L900) LinkBuds Clip
Which optional speakers can my soundbar, home theatre system, AV amplifier, or AV receiver connect to?Which optional speakers can my soundbar, home theatre system, AV amplifier, or AV receiver connect to? This article shows you which devices can connect to your soundbar, home theatre system, AV amplifier, AV receiver
I can't connect my soundbar or home theater system to an optional speaker (BRAVIA Theatre Sub 9 / BRAVIA Theatre Sub 8 / BRAVIA Theatre Sub 7 / BRAVIA Theatre Rear 9 / BRAVIA Theatre Rear 8)Choose the option below that best fits your soundbar, home theater system, AV receiver, or AV amplifier. To find out whether your device supports the Sony | BRAVIA Connect app, refer to this article: Which optional

Important Information

Register your product warranty
Register your product for E-warranty, get access to all information, keep your product up to date and enjoy great deals
Warranty Information
Find out more about Domestic and Tourist warranty
Repair Services & Location
Book a service appointment, track repair status, check service charges and service centre locations
Contact support
Contact our Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product