Tourist Limited Warranty | Sony Singapore

Tourist Limited Warranty is not applicable to:

• B&P Products
• VAIO, CLIE and Sony Tablet
• All Playstation Products
• TV LED TV, LCD TV, HD TV, 4K TV, Plasma TV
• Computer Monitors (LCD/CRT)
• Home Audio & Video Products (e.g. DVD players, VHS players, Blu-ray player) except Portable DVD player 
• All Storage Media, e.g. Memory Stick, MicroVault, PhotoVault, Hard Disk Photo Storage
• All Accessories (except D-SLR lenses, DSLR/ILCE flash, DSLR/ILCE lens adaptors)
• Mobile Phones
• AIBO
• LCD Projector
• All Car Audio with Bluetooth function
• SACD player
• Portable Battery Charger
• Portable Wireless Server
• Smart B Trainer
• Smart Tennis Sensor
• Portable Audio Amplifier (PHA)
• Portable Projector (RME category)
• Turntable (PS-HX500)
• Portable High-Resolution Audio Recorder (PCM-D100)
• Walkman NW-WM1AM2, NW-WM1ZM2
• Cinema Line Camera 
• Pro Audio (e.g. MDR-MV1)
• Reon Pocket
• Mocopi
• Gaming Mouse

Who can issue a TLW (Tourist Limited Warranty)

The TLW can be issued by any participating retailer at the time you purchase your Sony product. Please note, you will not be issued a TLW automatically, you will have to request one at the time of purchase. The TLW is available at retail stores within Singapore, offering Duty Free, (or GST free) purchasing of Sony products within the TLW program.

Please ensure that the following details are completed by the dealer upon receiving the TLW card:

• Model name
• Serial number
• Purchase date
• Dealer’s stamp

How to claim TLW

If while overseas you require a warranty repair on a product covered by TLW and you are located in one of the approved countries within the one year manufacturer warranty period. Simply contact the nearest Sony Authorised Service Centre and make arrangements for your product to be repaired using the TLW program. Bring along your TLW card and original purchase receipt when you send in your products for repair.

Other issues to be aware of

If you're purchasing electronics product with the intention of using them overseas, please ensure that the following functionalities are compliant in your country of residence:

• AC voltage
• Radio tuner coverage
• Wireless products regulation
• Safety regulations or requirements

Sony Service Centres

The service is offered in the countries/areas listed below. For finding your nearest Sony's Authorized Service Facility or finding product support information, please access the website or call the contact number listed in your country/area.

• https://helpguide.sony.net/warranty/tlw/v1/en/index.html

* Should you need further assistance relating to Tourist Limited Warranty, please call Customer Information Centre: (+65) 6544 8600
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