Importing files or exporting clips failed. An error was displayed.

To resolve this error, investigate these possible causes.

• Network error
  You may not be connected to the internet, or a server error may have occurred. Please try again.
• Cloud storage capacity exceeded
  You may have reached the maximum amount of space or number of files for cloud storage. Select [Files] at left on the home screen, and then delete any unneeded files on the file management screen.
• Files unsupported for uploading
  You may be using unsupported files. Home - Supported files

It may take some time before large files you have imported are displayed.

Errors may occur if you use images exported from older versions of applications such as these. Try updating the application to the latest version and then using video exported from it.

• Adobe Photoshop CS2 Windows
• Adobe Photoshop CS3 Macintosh

A stable internet connection is required for uploading and downloading videos.
Although no restrictions apply to the communication speed you use for this service, if uploading or downloading takes too long, try a network connection that is faster and more stable if one is available.

Any unsupported original movies that are imported cannot be used to replace proxy movies before exporting. Before exporting, either clear [Replace proxy movies with original movies before export] or remove the original movies you imported.
If this does not apply, try exporting clips again in a stable network environment.

The date and time shown (other than in metadata) are based on date and time data recorded in video files and the time zone set on the computer or tablet. The date and time shown may differ from the video recording date and time in the following cases.

• Different time zones are set in the video files and on the computer or tablet.
• No time zone setting is recorded in the video files, and the date and time recorded are in a non-UTC time zone.