Article ID : 00185802 / Last Modified : 01/12/2021Print

Notice to Customers Using Personal Audio System, CFD-S70 - Updated on 1st Dec 2021

    The free repair service for CFD-S70 described in the announcement below has ended on November 30, 2021. Sony will continue to support the product, in accordance with our rules and regulations for repair service. (Updated on December 1, 2021) 

    26th Nov 2020

    Thank you for your continued interest in Sony products.

    Sony has discovered that some units of Personal Audio System, "CFD-S70" may exhibit some of the symptoms mentioned below. This may happen due to a defect of the internal part which reads the data recorded on an Audio CD.

    To ensure customer satisfaction, Sony will repair the affected products without any charge if it exhibits any of the symptoms mentioned below. Customers with the affected products are requested to contact your local Sony Contact Centre.

    This free of charge repair will remain available until November 30th, 2021.

    We apologise for any inconvenience this may have caused and thank you for your kind understanding and cooperation.

    [Affected Model Name]

    -  Audio CD cannot be played back
    -  The message, "no CD" appears on the display of the product even though an Audio CD has been inserted
    -  Sound skips often during the playback of an Audio CD

    [Affected Serial Number]
    To determine if your product may be affected, please validate the serial number via the link that corresponds to the country where the product was purchased from.
    - Singapore

    [How to check the model name and serial number]
    The model name and serial number are located at the bottom of the product.
    Note that the Serial Number label is pasted inside the battery compartment cover. Please open the battery compartment cover to locate the serial number information.

    [Period for Free Repair]
    Until November 30th, 2021