Article ID : SX592404 / Last Modified : 13/04/2018

Why can't I use Caller ID? (Xperia XA1 & Xperia XA1 Ultra)

    You might experience that the Caller ID in the Settings menu is greyed out. This is a known issue that will be corrected in the next software release.

    Note! Software rollouts are a phased process - timings & availability may vary by market/carrier.

    Affected Xperia™ devices and software versions

    • Xperia™ XA1 with 40.0.A.3.7 or 40.0.A.5.14
    • Xperia™ XA1 Ultra with 42.0.A.1.69