Article ID : S500017555 / Last Modified : 11/04/2018

Why does the VAIO computer display a blue screen when the Sony i.LINK 1394 CD-RW/DVD combo drive is connected?

    After performing Windows® 2000 Service Pack 4 (SP4), the VAIO computer shows Stop Error (a blue screen is displayed) when the Sony i.LINK 1394 CD-RW/DVD Combo Drive is connected.

    This symptom occurs when all of the following exists:
    1. Windows® 2000 SP4 installed.
    2. Windows Media Player 9 series installed.
    3. Sony i.LINK 1394 CD-RW/DVD combo drive connected.

    Err Msg:
    KMODE_EXCEPTION_NOT-HANDLED
    Address F7565A59 base at F7564000, DateStamp 3d90d765-Cdr4_2k

    To resolve this symptom, please visit Roxio website to download the driver patch.