Article ID : S500015351 / Last Modified : 11/04/2018

Why does a blue screen appear when the Fn + F7 hotkey is used after installing Windows® XP Service Pack 2?

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After installing Windows® XP Service Pack 2, a blue screen appears when the Fn + F7 hotkey is being used.

To resolve this symptom, please download the latest Video Driver Registry Patch.

In the Downloads section, please select Notebook and proceed with the steps below:
1. Move the cursor to the relevant Notebook Series and click the model of the VAIO computer.
2. Locate Video Driver Registry Patch and proceed as per instructions on the screen.

- During the installation of this update, be sure to log in as the Administrator or as a user with Administrative rights.
- Before proceeding with the upgrade, disconnect all external hardware devices, including PC Cards, except for the docking station.
- Before proceeding, ensure that the VAIO computer is operated using the supplied AC adapter.
- Save all data/files and close all running programs.