The headphones do not turn on (LinkBuds Fit)

Before you start

• Clean the headphones.
  Use dry cloth or cotton swab to clean the charging port. For details on how to clean the headphones, refer to the How to care for the headphones article.
  Note: Do not use an air duster to remove dust or foreign substances. Dust and other debris may enter the sound output holes and cause malfunction.

Solution

1. Make sure the battery is fully charged.

   The indicator lights up in orange when charging starts, and after charging is complete, the indicator will turn off.

   • If the headphones do not turn on after charging, go to step 2.
   • If the headphones can't start charging, refer to the following depending on the situation:

   The indicator repeatedly flashes in orange with an interval of about 1 seconds while charging the headphones or charging case

   
   The abnormal temperature may prevent the charging. Leave the charging case in a place with an ambient temperature between 15 °C to 35 °C (59 °F to 95 °F), and try charging again. Efficient charging may not be possible beyond the range. If the issue persists, go to step 5.

   The indicator repeatedly flashes slowly in orange with an interval of about 0.5 seconds while charging the headphones or charging case

   
   An error occurs while charging. Go to step 5.

2. Wear the headphones and check if you can hear a sound effect during tap control.

   I can hear the sound effect during tap control from the headphones.

   Go to step 4.

   I cannot hear the sound effect during tap control from the headphones.

   Go to step 3.

3. Check the Notification & Voice Guide setting:
   1. Open the Sony | Sound Connect app.
   2. Select Device settings → System, and check if the Notification & Voice Guide is set to On.

   The Notification & Voice Guide is set to On.

   Go to step 4.

   The Notification & Voice Guide is set to Off.

   After setting it to On, go back to step 2.

4. Reset (restart) the headphones.

   Refer to the How to reset or initialize the LinkBuds Fit article or view the How to reset video below:
   
   

   Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

   If your headphones model does not appear in the device list of the playback device after the reset, turn off the Bluetooth setting in the device and turn it on again, or leave the Bluetooth setting once and return to try the connection again.

   The issue is resolved.

   The issue may have been caused by a temporary malfunction of the headphones.

   The issue is not resolved.

   Go to the next troubleshooting step.

5. Initialize the headphones.

   Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.

   Refer to the How to reset or initialize the LinkBuds Fit article or view the How to initialize video below:
   
   

   Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

   The issue is resolved.

   The issue may have been caused by a temporary malfunction of the headphones.

   The issue is not resolved.

   The headphones may be malfunctioning, and service may be required.

Go to the Headphones Troubleshooting Guide