Sound skips when using the headphones. (WF-C500)
Follow these steps to troubleshoot the issue:
- Switch the sound quality mode to Priority on Stable Connection.
- Open the Sony | Headphones Connect app, and connect the headphones and the device via Bluetooth.
- In the Sound tab, set the Bluetooth Connection Quality to Priority on Stable Connection.
- The issue is resolved
- The headphones setting was the cause of the issue.
- The issue is not resolved
- Go to the next troubleshooting step.
- Stop the Bluetooth connection to any device other than the headphones.
- The issue is resolved
- The sound can skip when another device (smartwatch etc.) is also connected.
- The issue is not resolved
- Go to the next troubleshooting step.
- Close all apps except the one you are currently using.
- The issue is resolved
- The sound can skip when multiple apps are open at one time.
- The issue is not resolved
- Go to the next troubleshooting step.
- Set the headphones in the charging case, close the lid, wait for about 10 seconds, and then wear the headphones again.
- The issue is resolved
- The issue may have been caused by a temporary malfunction of the headphones.
- The issue is not resolved
- Go to the next troubleshooting step.
-
Reset the headphones.
Visit the Help Guide or view the How to reset video:
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- The issue is resolved
- The issue may have been caused by a temporary malfunction of the headphones.
- The issue is not resolved
- Go to the next troubleshooting step.
-
Initialize the headphones.
Note: Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.Visit the Help Guide or view the How to initialize video:
Tip: Learn how to turn captions on or off when watching Internet videos from YouTube
- The issue is resolved
- The issue may have been caused by a temporary malfunction of the headphones.
- The issue is not resolved
- The headphones may be malfunctioning, and service may be required.