Article ID : 00255855 / Last Modified : 19/03/2021

A message about a software update for the remote control appears.

    Even If you select Close to close the update notification, the message appears again when you restart the TV. In order to improve the stability of the remote control, it is recommended that you update the remote control software.

    NOTE for 2020 Android TV™ models (except for X90H / X91H and KM-X9000H series) and 2019 Android TV models: After updating TV software to version 6.4960, a TV remote control software update notification may appear.

    Q1: A Software update for the remote control is available notification appears.
    Q2: The TV remote control software update fails.
    Q3: I closed the Software update for the remote control is available notification. Now how do I update the remote control software?


    Q1: A Software update for the remote control is available notification appears. Nothing happens after updating the remote control software.

    NOTE: The display screen may differ depending on the model or OS version. The following is just an example.

    "Software update for the remote control is available" display screen

    A1: This update includes an improvement to the TV remote control's stability. The original TV remote control software does not allow for the display of a low battery message. After updating the software, you will see a message when the battery power level gets low.

    • If you would like to update the remote control software:
      Press Update now. During the update, keep the TV remote control near the TV and do not remove the batteries. The software update will take a few minutes.
    • If you do not want to update the remote control software now:
      Press Close. You can update the software later by following A3.

    Q2: The TV remote control software update fails.

    NOTE: The display screen may differ depending on the model or OS version. The following is just an example.

    "Update failed" display screen

    A2: Press Try again, and during the update, be sure to keep the TV remote control near the TV and do not remove the batteries.

    • If the update still fails:
      Replace the TV remote control batteries with new ones and try the update again.
    • If the update fails even after changing the batteries:
      Press and hold the POWER button of the remote control for about 5 seconds to restart the TV, then try the update again.

    Q3: I closed the Software update for the remote control is available notification. Now how do I update the remote control software?

    A3: Follow this procedure to update the TV remote control software:

    1. Open the  Settings screen. How to access Settings:
    2. Select Remotes & AccessoriesRemote controlSoftware updateUpdate.