Article ID : 00237339 / Last Modified : 23/12/2019

I cannot update my device software using a computer

    Hint

    The following steps may differ between Android versions. To learn which Android version your device has, find and tap Settings > About phone > Android version. If you do not see About phone under Settings, tap System.

    • Make sure that the screen of your device is unlocked, and that your device is set to transfer data.

     To set your device to transfer data (Android 10/Android 9) 

     To set your device to transfer data (Android 8) 

    • When updating your device software using Xperia Companion, make sure your computer has access to the internet.
    • If your computer has a firewall, make sure that the firewall doesn’t prevent the relevant update applications from running.

     Checking the firewall 

    • If you are trying to update your device when connected to a corporate network, you might be using a proxy server. Contact your network administrator for further assistance.
    • Make sure that you are using an original Sony USB cable specifically intended for your device and that it is properly connected to the device and computer.
    • Make sure that the USB cable isn’t damaged. Try using another USB port on your computer.
    • If your device has a memory card, disconnect your device from the computer and unmount the memory card. Then remove the memory card from your device, and connect your device to the computer again.

     To unmount the memory card