Article ID : 00234922 / Last Modified : 05/10/2021

The WebLink displays an error or USB connection is not detected

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If the WebLink function returns a message or cannot be used, check the following:

    If a "USB device not supported" message is displayed:

    Install the WebLink Host app to your smartphone from the Abalta Website. If you have already installed the WebLink Host app, restart your smartphone and reconnect the USB cable.

    NOTE: The message may also be displayed as "USB device not supported. For detail on the compatible devices, visit the support site on the last page in the supplied manual".


    If a WebLink error message is displayed on the head unit screen:

    Visit the Abalta WebLink FAQ website to determine the meaning of the message and what to do about it.


    If you are using an iPhone and the USB connection cannot be detected:

    A USB connection cannot be detected if the iPhone is locked. Unlock the iPhone by entering passcode or using the Touch ID function.


    If you are using an iPhone with the WebLink Host app and a "Resume a WebLink compatible app to continue" message is displayed:

    Keep the WebLink Host app in the foreground of the screen while using the WebLink function.


    WebLink connection disconnects unintentionally after updating the iPhone to iOS 15:

    This is because of a compatibility issue between iOS 15 and WebLink Host app. For details, refer to the Abalta WebLink FAQ website.