Article ID : 00229756 / Last Modified : 04/03/2020

My wireless headset turns off immediately after placing them into the charging case

    This may occur if the remaining charge of the charging case is low. Please charge the charging case with the supplied USB Type-C cable.

    NOTE: You will be able to check the remining charge of the charging case using the Sony | Headphones Connect app (ver. 6.0 or later) once you have updated the firmware to version 2.0.2 or later.