Article ID : 00229754 / Last Modified : 05/07/2019

The noise canceling effect is not sufficient.

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Check the following:

  • Make sure that the noise canceling function is turned on.
    In the default setting, the ambient sound control function changes by tapping the L side. Tap the L side until you hear "Noise canceling”.
    NOTE: When the Google Assistant feature is assigned to the headset and you want to use only one unit of the headset, use the unit which has Google Assistant feature assigned. You can change the settings from the Headphones Connect app.
     
  • Replacing the earbuds
    The noise canceling effect is ineffective if the earpiece is not fitted in your ear properly. Select and attach the earbud that allows you to hear the least ambient sounds to each unit.

    Be careful of the following when you change the earbuds.
    • To remove the earbuds
      Do not pinch the end of the earbud when removing it.


       
    • To attach the earbuds
      Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner.


       
  • Adjust the headset position to fit your ears.
    Twist the headset to slide the earbud deep into your ear.



    Rotating it while lightly pulling up the upper part of your ear enables easier insertion.


     
  • Make sure that Adaptive Sound Control is turned off.
    Check the Adaptive Sound Control settings on the Headphones Connect app. If Adaptive Sound Control is on, the effects of noise canceling may become weak.
    NOTE: Adaptive Sound Control is a function that detects your actions through an app and automatically switches settings of the Ambient Sound Control.