Article ID : 00206255 / Last Modified : 14/02/2019

When in the cold outdoors, the audio suddenly sounds lower, and the touch sensor control panel malfunctions.

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If there is a sudden temperature change, such as when going from a warm indoor setting to the cold outdoors, the touch sensor control panel may malfunction. 
When the touch sensor control panel malfunctions the following symptoms may occur:

  • The headset may switch to Quick Attention Mode and the audio may sound lower.
  • The track switches by itself.
  • Touch sensors stop working.
  • Touch sensors operate by themselves.

In such a case, turn off the unit, wait until the temperature settles, and then turn it on again.