Article ID : 00205170 / Last Modified : 01/04/2021

The volume levels for broadcasts and apps* are different when using an external speaker via HDMI (eARC/ARC).

    Depending on the app, the volume of the surround sound may be set louder than TV broadcasts.

    NOTE: You can reduce the volume difference by setting the digital audio output to PCM with the following procedure. However, PCM cannot output surround sound.

    1. Open the  Settings screen. How to access Settings
    2. The next steps will depend on your TV menu options:
      • Select Display & Sound — Audio output — Digital audio out — PCM.
      • Select Sound — Digital audio out — PCM.

    Apps*:

    • YouTube™, Netflix, etc.