Overseas Tourist Limited Warranty Information

    Product Category

    All Consumer Products (except Accessories)

    Standard Warranty Period

    1 year

    Terms and Conditions

    Details

     

    Tourist Limited Warranty is only applicable to:

    • Cyber-shot compact cameras
    • Alpha cameras and lens
    • Handycam camcorders
    • Personal audio (except Smart B-Trainer™)
    • Portable Speakers

    Who can issue a TLW (Tourist Limited Warranty)

    The TLW can be issued by any participating retailer at the time you purchase your Sony product. Please note, you will not be issued a TLW automatically, you will have to request one at the time of purchase. The TLW is available at retail stores within Singapore, offering Duty Free, (or GST free) purchasing of Sony products within the TLW program.

    Please ensure that the following details are completed by the dealer upon receiving the TLW card:

    • Model name
    • Serial number
    • Purchase date
    • Dealer’s stamp

    How to claim TLW

    If while overseas you require a warranty repair on a product covered by TLW and you are located in one of the approved countries within the one year manufacturer warranty period. Simply contact the nearest Sony Authorised Service Centre and make arrangements for your product to be repaired using the TLW program. Bring along your TLW card and original purchase receipt when you send in your products for repair.


    Other issues to be aware of

    If you're purchasing electronics product with the intention of using them overseas, please ensure that the following functionalities are compliant in your country of residence:

    • AC voltage
    • Radio tuner coverage
    • Wireless products regulation
    • Safety regulations or requirements

    Sony Service Centres

    The service is offered in the countries/areas listed below. For finding your nearest Sony's Authorized Service Facility or finding product support information, please access the website or call the contact number listed in your country/area.

    Africa

    South Africa
    Sony South Africa (Pty) Ltd.
    Phone: +2711-6903555
    SonyCustomercare.SSA@ap.sony.com
    http://www.sony-africa.com/


    Asia

    Singapore
    Sony Electronics (S) Pte. Ltd.
    Phone: 65-6544-8600
    http://www.sony.com.sg

    Malaysia
    Sony (Malaysia) Sdn Bhd,
    Local Toll-Free: 1300-88-1233
    Phone: 603-2203-8585
    Website : http://www.sony.com.my

    Hong Kong
    Sony Corporation of Hong Kong Ltd.
    Phone: 852-2833-5129
    http://www.sony.com.hk

    Korea
    Sony Korea Corporation
    Phone: 822-3273-2000
    http://www.sony.co.kr

    Philippines
    Sony Philippines, Inc
    Phone: 632-878-7600
    http://www.sony.com.ph

    Maldives
    Reefside Electronic Service Centre
    Dalina Building 1st Floor
    Orchid Magu
    Male
    Republic of Maldives
    Phone: 960-3323450

    Thailand
    Sony Thai Co. Ltd.
    Phone: 662-715-6100
    http://www.sony.co.th

    Taiwan
    Sony Taiwan Ltd.
    Phone: 886-2-7714-0021
    http://service.sony.com.tw

    India
    Sony lndia Pvt. Ltd.
    Local Toll-Free: 1800-103-7799
    Phone: 91-11-6600-6600
    http://www.sony.co.in

    Indonesia
    PT. Sony Indonesia
    Phone: 62-(area code)-500-323
    http://www.sony.co.id
      

    Europe

    Belgium
    Sony Belgium
    Branch of Sony Benelux B.V.
    The Corporate Village
    Da Vincilaan 7 - D1, 1935 Zaventem
    Phone: 070 222 130 (0,30 EUR/Min)

    Switzerland
    Sony Overseas S.A.
    Ruelistrasse l2
    8952 Schlieren
    Phone: 0848 80 84 80

    Germany
    Sony Deutschland GmbH
    Kemperplatz 1
    10785 Berlin
    Phone: 030 585812345 (zum Ortstarif)

    Portugal
    Sony Portugal Lda
    Edifício Rock One, Lote 4.62.01
    Alameda dos Oceanos–Parque das Nações
    1990 – 392 Moscavide
    Phone: 808 200 185

    Austria
    Sony Austria GmbH
    Wienerbergstrasse 41
    Europlaza, Gebaüde F, 5. Stock
    1120 Wien
    Phone: (1) 61050 155

    Greece
    Sony Hellas A.E.E
    Vas. Sofias 1
    15124 Marousi
    Phone: 210 67 82000 or 801 11 92000

    Italy
    Sony ltalia S.p.A. - Socio Unico
    Via G. Galilei 40
    20092 Cinisello Balsamo-Mi
    Phone: 199151146

    Norway
    Sony Norge
    Branch of Sony Nordic a/s
    Martin Lingesvei 17
    1367 Snarøya
    Phone: (22) 81 28 00

    The Netherlands
    Sony Nederland
    Branch of Sony Benelux B.V.
    Schipholweg 275
    1171 PK Badhoevedrop
    Phone: (020) 6581888

    Denmark
    Sony Danmark
    Branch of Sony Nordic a/s
    Industriparken 29
    2750 Ballerup
    Phone: 4355 7000

    Spain
    Sony España, S.A.
    Avda. Diagonal, 633
    08028 Barcelona
    Phone: 902 402 102

    France
    Sony France S.A.
    Service Relations Consommateurs
    75831 Paris Cedex 17
    Phone: 09.69.32.27.27

    Russia
    CJSC “Sony Electronics”
    Representative Office
    6, Karamyshevsky proezd
    123103 Moscow
    Phone: 8-800-200-7667

    Ukraine
    Sony Overseas S.A.
    Representative Office
    ul. Spasska 30
    04070 Kiev
    Phone: 8-800-307-6690

    Sweden
    Sony Sverige
    Branch of Sony Nordic a/s
    Bjornstigen 87
    170 84 Solna
    Phone: (08) 58 54 50 00

    Finland
    Sony Suomi
    Branch of Sony Nordic a/s
    Itsehallintotie 3
    02600 Espoo
    Phone: 0207 421 200
    United Kingdom
    Sony United Kingdom Ltd
    Jays Close, Viables Basingstoke
    Hants RG22 4SB
    Phone: 0844 8466 555
     

     

    (Information Only - Not a Repair Facility)
    For European countries not listed above, please contact:

    Sony Europe (Belgium) N.V.
    Customer Information Centre
    The Corporate Village
    Da Vincilaan 7 - D1
    1935 Zaventem
    Belgium


    Japan

    To receive the warranty services, the defective product has be to delivered to dealers you purchased the product at or to the following Sony Service Stations.

    Tokyo
    Sony Service Station Akihabara
    3-1-2 Ueno Taito-ku,
    Tokyo, 110-0005 Japan
    Phone: 03-5818-0521
    http://sony.jp/overseas/

    Osaka
    Sony Service Station Nipponbashi
    Namba Tsujimoto Nissei Building 1F
    1-13-17 Nanbanaka, Naniwa-ku
    Osaka-shi, Osaka, 556-0011 Japan
    Phone: 6 6643-1501

    Okinawa
    Sony Service Station Naha
    4-17-15 Jicchaku, Urasoe-shi,
    Okinawa 901-2122 Japan
    Phone: 098 877 0323


    Latin America

    Puerto Rico
    Excel Electronics
    419 Andalucía Ave.
    San Juan, Puerto Rico 00920
    Phone: 787-792-SONY (7669)
    http://www.excelservice.com
    Customer Service: 1-800-601-SONY (7669)

    Chile
    Sony Chile Ltda.
    Ave. Presidente Kennedy No. 8017
    Las Condes, Santiago
    Phone: 800 261 800/
    (From Cellular: 02-7546333)
    http://www.sony.cl/corporate

     

    For more information on Service Network in Central America, Ecuador and Venezuela, please contact:

    Panama
    Sony Inter-American, S.A.
    Edificio Sony - Digicel
    Via Transistmica
    P.O. Box 0816-00636
    Panama 5, Rep of Panama
    Phone: 800-7669
    http://www.sony.com.pa

    Costa Rica
    Phone: 0-800-507-1007
    http://www.sony.co.cr

    Euador
    Phone: 1-800-007669
    http://www.sony.com.ec

    El Salvador
    Phone: 800-6148
    http://www.sony.com.sv

    Guatemala
    Phone: 01-800-2990001
    http://www.sony.com.gt

    Mexico
    Sony Comercio de Mexico S.A. de C.V
    Customer Information Center
    Phone: 5002-9819 (From Mexico City)
    Phone: 01-800-759-7669 (Toll free
    number from other cities)
    http://www.sony.com.mx/
    View Servicio y Soporte
    "Soporte en Línea, Contact Center y Servicio Técnico"
    E-mail: mexico@info.sony-latin.com

    Honduras
    Phone: 800-791-9266
    http://www.sony.com.hn

    Nicaragua
    Phone: 1-800-507-0011
    http://www.sony.com.ni

    Venezuela
    Phone: 0-800-1-766900
    http://www.sony.com.ve


    Middle East

    U.A.E
    Jumbo Electronics Co Ltd.
    Phone: +971-80058626
    email: SonyCustomercare@jumbo.ae
    http://www.jumbocorp.com/

    Qatar
    51 East
    Phone: +974-44257844
    email: info@DarwishHolding.com
    http://www.darwishholding.com

    Bahrain
    Ashraf's
    Phone: +973-17311173
    email: ashrafs@ashrafs.com.bh
    http://www.ashrafsbahrain.com

    Lebanon
    Alliance Electronics SAL
    Phone: +961-1493493
    email: SonyCustomercare@fattal.com.lb
    http://www.kff.com.lb

    Tunisia
    Afrivision
    Phone: +216-71385777
    email: afrivision.sav.tunis@afrivision.com.tn
    http://www.afrivision.com.tn

     

     

    For more information on Service Network in the Middle East Region, please email us at: SonyCustomercare.MEA@ap.sony.com.


    North America

    U.S.A
    Sony Electronics INC.
    To locate the service or dealer
    nearest you, or for service assistance or resolution
    of a service problem, or for product
    information or operation, call:

    Sony Customer Experience Center
    Phone: 239-768-7676
    http://www.sony.com/support

    Canada
    Sony of Canada Ltd.
    Customer Information Center
    115 Gordon Baker Road, Toronto
    ON M2H 3R6
    Phone: 1-877-899-7669
    http://www.sony.ca


    Oceania

    Tahiti
    Total Video Service Center
    Zone Industrielle Fare Ute
    P.O.Box 20544
    Papeete Tahiti
    98713 - French Polynesia
    Phone: 689-50-87-87 / 50-89-00

    New Calendonia
    Menard Pacifique
    8, rue Jean Jaures
    BP 3899
    98846 Noamea
    New Caledonia
    Phone: 687-27-62-23

    Fiji
    Motibhai Group of Companies
    Motibhai Building 1 Industrial Rd
    Nadi Airport
    P.O.Box 9175
    Fiji Islands
    Phone: 679-6-722-477

    Australia
    Sony Australia Ltd.
    Local Toll-Free: 1300-13-SONY(7669)
    http://www.sony.com.au

    New Zealand
    Sony New Zealand Ltd.
    Local Toll-Free: 0800-SonyNZ (766969)
    http://www.sony.co.nz

     

     

    (Information Only - Not a Repair Facility)
    For Asian, Oceania, African or Middle Eastern countries not listed above, please email Us at: http://www.sony-asia.com/support


    *If you wish to convert it to Singapore Domestic Warranty, please call Customer Information Centre: (+65) 6544 8600
    Operating hours: 9am to 6pm (Mon to Fri, except public holidays) or Contact Us