Article ID : 00181451 / Last Modified : 16/08/2017

Notice to Customers using Digital Still Camera, DSC-RX1RM2

Applicable Products and Categories of This Article

2016-01-19

Thank you for using Sony products.

We have found that in rare bright conditions, some of our DSC-RX1RM2 cameras may produce image files with unwanted light

If you experience this symptom and your camera falls within the serial numbers range listed below, please contact us at +65 6544 8600 for a free inspection and service. This free inspection is available until March 31, 2018.

If your serial number does not fall within this range, we can assure you that your camera will not present the symptom described above.

We sincerely apologize for any inconvenience that this may cause.

[Affected model and serial numbers]
Digital Still Camera DSC-RX1RM2

Affected Serial Number:
Certain units within the serial number range from 8160027 to 8160344 (E32 Version).