• The TLW is a warranty that is issued* to customers at the point of purchase when they purchase selected products out of their country/area of residence.

* Please see Q2.

Q2: Who issues the TLW?

• The TLW is issued by selected authorised dealers in Indonesia.

Q3: What are the terms of the TLW?

• The TLW warrants the Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:
  For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in the TLW card or other facilities designated by the Contacts listed in the TLW card ("Sony's Repair Facility(ies)")
  To receive the warranty services, the defective product, together with the TLW card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on the TLW card.

Q4: What products are applicable for TLW?

• Please contact our office for the most updated information.

Q5: Is the TLW valid in all countries/areas?

• No, the TLW is only valid in the Sony companies in selected countries/areas.The TLW is often mistaken as an International Warranty that is valid in Sony companies worldwide. Please note that this is not the case. The TLW is only valid in: