Singapore Domestic Warranty Information

The following terms and conditions relate to the warranty of Sony products (other than Sony professional products) purchased within Singapore ONLY. For warranty conditions for Sony product purchased outside of Singapore, please refer to the terms and conditions that accompanied your product or refer to your place of purchase.

Product Category

Warranty Period

Warranty Conditions

Television

1 year
(extended 2 years when register online for selected models only)

On-site Service

Home Audio Video

1 year
(extended 3 months when register online)

Carry-in Service

Digital Imaging

Portable Audio

Car Audio

Computers

Storage Media

1 to 10 years written on packaging

Carry-in Service
Purchase receipt required


GENERAL TERMS AND CONDITIONS

1.1  

The benefits given to you in Sony's Standard Warranty are in addition to other rights and remedy you have in relation to the products to which Sony's Standard Warranty relates.

1.2  

Subject to section 1.1 and the terms below, as your Standard Warranty Sony agrees to repair or replacing the product with the same or an equivalent product, purchased by you in Singapore directly from Sony or from any Sony Authorised Dealer when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term specified for the product in the warranty Table above, commencing from the date of purchase. Warranty Conditions apply under the Standard Warranty to some products as identified in the above Table.

1.3  

To make a claim under the Standard Warranty you will need to:

(a) Register your product online here within 14 days from the date of purchase.

(b) Provide or make the product available to Sony Care or any Sony Authorised Service Centre or as otherwise agreed with Sony. If service is on-site or in-home pick-up service, Sony will contact you to make arrangements for on-site service or pick-up.

(c) You will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) and present it for verification upon request.

1.4  

Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

1.5  

If the product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

1.6  

Included in the Standard Warranty for Singapore is an on-site or in-home pick-up service for products indicated in the table below.

1.7  

The product will be at the owner's risk whilst in transit to and from the Sony Authorised Service Centre, unless transported by Sony or its Authorised representatives.

1.8  

Sony will bear the expense of transport where transported by Sony or its Authorised representatives. Any other expense of claiming the warranty will be borne by you.

1.9  

Sony and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.

GENERAL EXCLUSIONS AND LIMITATIONS

2.0  

To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:

2.1  

If the product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the product.

2.2  

If the factory-applied serial number has been altered or removed from the product.

2.3  

To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.

2.4  

To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.

2.5  

To any third-party software or hardware not contained in the product as originally configured by the manufacturer.

2.6  

To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.

2.7  

To replacement or repair of any (1) consumables (including batteries, projector lamps except as stated in section 2.8 and cables), or (2) lost parts or accessories.

2.8  

To service of any product whilst it is outside Singapore.

2.9  

To any wear and tear.

3.0  

To the normal incidence of off-coloured or dark pixels in LCD and OLED screens as described in the User Manual for the product. Sony will only repair or replace the product if there are (a) 8 or more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or (b) 2 or more bright pixels in the screen.

4.0  

To the full extent permitted by law but subject always to section 1.1:

4.1  

Sony will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or (3) for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

PERSONAL INFORMATION

5.0  

This section is to be intended to provide, in addition to our Data Protection Policy (“Data Protection Policy”), information on how Sony collects, uses, discloses, processes, manages and handles personal data which is subject to the Personal Data Protection Act 2012 (No. 26 of 2012) (“the Act”) and collected in connection with Sony’s Standard Warranty.

5.1  

Such personal data will be collected, used, disclosed and/or processed by Sony for the purpose in connection with Sony’s Standard Warranty to you. Further, such personal data will/may be disclosed by Sony to used and/or processed by its related corporations and/or affiliates and/or its third party service providers or agents (whether in Singapore or elsewhere in the world where such service providers are sited) for the purpose above.

5.2   If you have any questions relating to Sony’s collection, use and disclosure of your personal data, you may contact us through the contact point as indicated in the Data Protection Policy.