4.5 based on 274 customer reviews
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Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great TV
164 cm (65") 06 November 2022 by Addy46 (United Kingdom)
Excellent TV once more from Sony, purchased to replace previous Sony tv. Easy to set up, great picture quality and sound.
Excellent
Excellent
Excellent
Good by disappointed
75" class (74.5" diag) 26 November 2022 by sarafia (USA) Verified Purchaser Verified
The setup did not come with much instruction. Looks like you have to go online to find more information. Also came with two dark spots in the middle of the screen that looks like finger prints but they are not.
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274 Customer Reviews
Sensibly priced quality TV
108 cm (43”) 21 March 2023 by Stuartstv (United Kingdom)
This is a quality TV which is just the right size. It's the first full blown smart tv I've purchased and although I'm reasonably tech savvy I found getting at all the functions available a little confusing but not impossible especially as it comes with 2 remote controls.......still not sure why. But overall it's a great picture with good sound through external speakers.
Excellent
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Average
Tv
164 cm (65") 20 March 2023 by Dougiemg 123 (United Kingdom)
So easy to set up and the apps are great will buy another sony product if this one turns out as durable as our other tv
Excellent
Excellent
Excellent
Sony 43X89K
108 cm (43”) 18 March 2023 by Glen151 (United Kingdom)
Excellent beautiful picture lovely design plenty of features
Excellent
Excellent
Excellent
Ok but nothing special
139 cm (55") 14 March 2023 by Benjiye (United Kingdom)
I received the k series as a replacement for my j series and to be honest, I much prefer my old TV, the screen is to dark and I’ve actually stopped watching TV because of this and a bit disappointed that I’ve paid £500 for a tv that I can’t watch
Fair
Excellent
Excellent
Hi Benjiye,
Thank you for your review.
We're sorry to hear that you're facing difficulties with the brightness of your KD-85X89K, this is not the norm as we strive to deliver the best quality ever.
You can check the instructions in this link to adjust the quality and brightness of the display as per your preferences: https://cutt.ly/94iw2wp
If you need further assistance, you can contact us using this link: https://cutt.ly/X2x1D7u
Omnia @Sony Support UK
Some limitations
126 cm (50") 13 March 2023 by KevinJH (United Kingdom)
Excellent television with brilliant picture and sound. Easy to navigate. Only issues so far are the inability to access Britbox (incompatible) and the full functionality of ITVX is not available. Hopefully both of these will be addressed by Sony.
Excellent
Excellent
Excellent
Hi Kevin,
Thank you for your review.
We're glad to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We hope you continue to enjoy it for years to come & welcome to the Sony family!
We'd like to confirm that this TV supports iTVX and Britbox apps.
If the BritBox app is not working, please make sure download the latest YouView app (Live TV & Catch up) version 2020-11-26-d18b31ab1e or higher from the Google Play Store.
If the issue is still disrupting you, feel free to contact us by following this link: https://bit.ly/3xPUapp, we will gladly assist you further.
Moreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers.
Mennah @Sony Support UK
Wonderful picture! Great Features
65" class (64.5" diag) 10 March 2023 by CMSchonewolf (USA) Verified Purchaser Verified
I purchased this TV a month ago I have wanted a big screen TV for a long time and have looked at many. Love this one, beautiful picture lots of features I'm still figuring out. It does not disapoint
Excellent
Excellent
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Good
Hi CMSchonewolf,
Fantastic! You've made a great choice! We are extremely pleased to hear you love your new KD-65X85K. We are also thrilled to know your satisfaction with the incredible picture quality, amazing features, and superb performance of this TV.
With the BRAVIA X85K 4K HDR LED TV, you'll enjoy all of your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Great picture
108 cm (43”) 05 March 2023 by Ocalld (United Kingdom)
Fantastic picture Colours are great and dark scenes work well
Good
Excellent
Excellent
ony - X89K | 4K Ultra HD | High Dynamic Range (HDR
189 cm (75”) 04 March 2023 by bluedax (United Kingdom)
i brought this tv 2 months ago not has good as i expected
Poor
Fair
Fair
Hi,
Thank you for your review.
We're sorry to hear that the TV didn't meet your expectations.
To make the most out of your TV, you should make sure to always keep it up to date with the latest firmware and software updates from Sony. Updates for your TV will include key features and applications, and feature improvements from this link: https://cutt.ly/B8JN0VZ
We recommend following our definitive guide to the perfect picture settings here: https://bit.ly/3eGNxMg
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK
Easy to use.
108 cm (43”) 01 March 2023 by Maggie82 (United Kingdom)
Easy to use for an 82 year old. Good picture and excellent sound. Very happy.
Excellent
Excellent
Excellent
lovely tv
164 cm (65") 28 February 2023 by bob1002 (United Kingdom)
great tv, .very nice clear sound ,brilliant picture ,a great tv for the money
Excellent
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Excellent
It’s big!
164 cm (65") 27 February 2023 by Dickmic (United Kingdom)
Bought about a month ago, delivery was faultless and tv setup was straightforward, fantastic picture quality, would recommend.
Excellent
Excellent
Excellent
Good TV does all I want and need.
108 cm (43”) 26 February 2023 by DaveF96 (United Kingdom)
I bought this earlier this month. IT was easy to set up, the basics were in the printed instructions, other things I easily found on line. Importantly for me it can easily be switched from aerial to satellite - I watch a lot of TV from Astra 19.2E in German and French. Picture quality is excellent, sound is good. Remote control and menus are easy to work out.
Excellent
Excellent
Excellent
Fantastic picture and sound
126 cm (50") 26 February 2023 by Jimbo1463 (United Kingdom)
Have had this tv for two weeks so feel able to give a balanced review of its features. Firstly it was very easy to set up with guided steps through the process it took about twenty minutes to be up and working. The sound quality is excellent and this is something you cannot test in a store location so I was very pleased with that, a friend turned up recently and asked if we had a sound bar as he thought the sound was so good. Picture quality is very good from whatever angle the screen is watched and HD is even better. Haven’t got Ultra HD so cannot comment on that. Overall I am extremely pleased with our purchase and would highly recommend the TV
Excellent
Excellent
Excellent
My New TV
108 cm (43”) 24 February 2023 by MOJO50 (United Kingdom)
I bought this TV as an upgrade for a Sony Bravia TV I had for a number of years. I have had Sony TV's over a long no. of years and am very happy with the brand & the products they produce.
Excellent
Excellent
Excellent
Great picture quality
139 cm (55") 24 February 2023 by Gray wolf (United Kingdom)
Got my x85k about 4 weeks ago still working my way around the apps and TV function very satisfied with this item .both remote control are easy to use .and the picture quality is very good.
Excellent
Excellent
Excellent
Epic TV
75" class (74.5" diag) 22 February 2023 by Sgtpet (USA) Verified Purchaser Verified
This television is fantastic. We need networks to catch up to this tremendous tv.
Excellent
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Excellent
Excellent
Excellent
Excellent
Hi Sgtpet, Excellent choice! We're glad that you are enjoying your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
Screen size and quality of screen picture is great
55" class (54.6" diag) 19 February 2023 by Cositas (USA) Verified Purchaser Verified
I'm enjoying all my shows with this excellent Sony tv, picture perfect, sound, quality, and size make all the difference.
Excellent
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Hi Cositas,
Perfect! We're thrilled that you are enjoying the sound, picture quality, and size of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
-Ralph
Beltin
139 cm (55") 18 February 2023 by Big sal (United Kingdom)
Got the telly last year has been great food quality belting TV
Excellent
Excellent
Excellent
Great TV, but Not not Equip Friendly
85" class (84.6" diag) 18 February 2023 by Grampus (USA) Verified Purchaser Verified
Works great, have had it for a month or so. It's just like a movie Theater. Sounds system is good, had a sound bar but disconnected it. Only down side is it doesn't play well with, in my case, DISH. It's just a paring thing, but not easy to get it connected. For a while only way to turn TV off in either mode, DISH or Sony line up was to say "OFF" using voice recognition thing. Finally accidently bumped into the right area and got it off using buttons.
Excellent
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Average
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Average
Hi Grampus, We are thrilled to hear that you like the picture and sound quality of your new Sony BRAVIA smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Sorry to hear about your concern. Please make sure your TV is up-to-date to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. The updates also include key features, applications, and bug fixes. You may also check if your Dish needs an update. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Picture Clarity beyond belief.
55" class (54.6" diag) 17 February 2023 by SGMD (USA) Verified Purchaser Verified
I've always bought SONY TV and equipment for many years because of their dependability and ability to travel. I was in the Military and moved frequently equipment always worked when plugged in after travel. This TV is a 55 Inch X85 K and the picture and sound are amazing. It streams with no effort and flawless picture. Perfect for Me. Expect to last 15 years or more.
Excellent
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Hello SGMD, We are glad to hear that your new BRAVIA X85K is a perfect smart Google TV for you. We always strive to deliver the best picture and sound quality with our TVs. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent
TV is great but setup is painful
108 cm (43”) 17 February 2023 by Ajc4 (United Kingdom)
I bought this tv a few weeks ago. It’s great and much improvement on my 6 year old Sony Bravia. The set up is painful though with all the usernames and passwords required. What’s wrong in just being able to plug it in, tune for stations and watch???
Excellent
Excellent
Excellent
Sony flat screen
75" class (74.5" diag) 17 February 2023 by TLaw (USA) Verified Purchaser Verified
Very nice flat screen, easy to set up, nice features.
Excellent
Average
Excellent
Good
Excellent
Excellent
Hi TLaw,
Awesome! We are glad to hear you like the design, features and easy set up with your X85K TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris
High Quality TV
139 cm (55") 16 February 2023 by AWHHKENT (United Kingdom)
A very high quality TV that was just the right size for the space available.
Excellent
Excellent
Excellent
Simply Great
55" class (54.6" diag) 15 February 2023 by HawkofGrey (USA) Verified Purchaser Verified
I purchased this awhile ago and I’m wondering why I waited so long. I have both a PS5 and an AppleTV. When I turn either of them on, this unit turns an and switches inputs so I don’t have go searching for it.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi HawkofGrey,
That's fantastic! Thank you for sharing such an excellent experience so far on using your new BRAVIA X85K. We are thrilled to hear that you are satisfied with your purchase and you like the amazing features and very good performance of the TV. Good to know it works great with your AV devices and you like that it displays the external input such as HDMI when you turn on the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.
Thank you so much for choosing Sony!
-Jess
X85K | 4K Ultra HD
75" class (74.5" diag) 15 February 2023 by KW24 (USA) Verified Purchaser Verified
Quality picture and sound. Easy to set up and use Love the ask Google feature. Can watch the Nest video feed with details missed on the small screen
Excellent
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Hi KW24,
Amazing! We're thrilled that you like the sound, picture quality, Google Assistant feature, and user-friendly functions of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony!
-Ralph
Excellent Color
43" class (42.5" diag) 15 February 2023 by NanaMama78 (USA) Verified Purchaser Verified
We got this just before Christmas. Great features, excellent color. Good price. We are enjoying all the shows.
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Hi NanaMama78, we're glad you are enjoying the picture quality of our product. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl
Excellent picture
75" class (74.5" diag) 14 February 2023 by Cinema Fan (USA) Verified Purchaser Verified
Sony makes a great tv. Colors, resolution, and ease of setup can’t be beat.
Excellent
Good
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Excellent
Excellent
Excellent
Hi Cinema Fan, Awesome! We're thrilled to hear you like the vivid colors, resolution, ease of setup, and excellent picture quality of your Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam
Great Buy
65" class (64.5" diag) 14 February 2023 by Cinch (USA) Verified Purchaser Verified
Excellent picture and great sound quality WITHOUT sound bar. Not requiring a sound bar was a must for our TV placement, and we’re happy with our choice.
Excellent
Excellent
Excellent
Good
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Good
Hi Cinch, Thank you so much for giving the product a perfect rating! It's really amazing to hear you are pleased with the overall performance, incredible picture and sound quality of your X85K Sony 4K TV! You’re now able to enjoy immersive, engaging cinematic experience in your home. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess
Great TV
85" class (84.6" diag) 14 February 2023 by Gsmith2277 (USA) Verified Purchaser Verified
Bought this about 3-months ago. Exceeds all expectations for size, quality, and especially price. Making this TV an amazing value.
Excellent
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Hi Gsmith2277, We're glad that the TV exceeds your expectations. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
Disappointing
43" class (42.5" diag) 14 February 2023 by George LVII (USA) Verified Purchaser Verified
This is the first Sony product I have purchased that disappoints me greatly. It turns off by itself whenever it wants. If you try to watch it from an angle, I.e., leaving the room, the picture fades badly. I have a 20 year old Sony tv that I can see the picture from any angle. I am a faithful consumer, but that has changed, with my love of Sony. I wish I had purchased a different brand.
Poor
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Average
Hi George LVII, we are sorry to hear about what happened. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
To troubleshoot the issue, please check the following steps here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00114471
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Nice update from my old Samsung 65"
75" class (74.5" diag) 14 February 2023 by BansheeboLASV (USA) Verified Purchaser Verified
I was hoping to find out how to view my Samsung S20+ screen over this new Sony. We would show houses, pictures, and videos using the Sony. TV Speckers
Excellent
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Hi BansheeboLASV,
Awesome! This is definitely a great choice for a TV upgrade. There are several ways to display the content of a mobile device on the TV screen using wired or wireless connection using Chromecast Built-in(Google Cast), AirPlay or WI-FI Direct. For more details, please check this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85k/articles/00044409
In case you need assistance with the TV, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks again for purchasing Sony! - Kris
HD TV 50"
50" class (49.5" diag) 14 February 2023 by fleetwrench (USA) Verified Purchaser Verified
I purchased this TV from Sony for my wife and she loves it. Especially because she can watch Netflix and Disney plus because it is a smart Google TV Love it Not my first Sony product it is my third Sony TV!
Excellent
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Excellent
Hi fleetwrench,
Wow! This is definitely a great gift for your wife. We're really glad she loves the available apps and Google TV features of the X85K TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your continued support and for trusting Sony! - Kris
Sony 85”
85" class (84.6" diag) 14 February 2023 by You2 (USA) Verified Purchaser Verified
Very happy with picture, the ease of use for the apps… the guide for channels, is a little tough to figure out. But overall it’s exactly what we wanted
Excellent
Good
Excellent
Good
Excellent
Good
Hi You2, Great! We're thrilled to hear you're enjoying the excellent picture quality, ease of use for the apps, and overall features of your Sony X85K. We're sorry to hear you had some difficulties figuring out the guide for channels. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Receiver by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam
Solid TV
43" class (42.5" diag) 14 February 2023 by Jay1985 (USA) Verified Purchaser Verified
Very happy with this Tv, works great with the Ps5. Definitely recommend!
Excellent
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Excellent
Hi Jay1985, Excellent! We're glad that yo are happy with your purchase. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
Replacement TV should be better... It isn't.
43" class (42.5" diag) 13 February 2023 by Active Mountain 74 (USA) Verified Purchaser Verified
This was purchased to replace an exact duplicate TV that could not load many current streaming services. There was nothing wrong with the old one. It was only 5 years old. The new remote has so few buttons it is practically useless, requiring me to wade through menus for the simplest of functions. I just use the old one. The menus are very annoying with the constant "Beep, beep, boop-de-boop... DING!" with every button press. Put in a menu function to kill it. The picture, viewed straight on is good but when I get off to an angle, the picture color fades out to almost black and white. The previous TV produced excellent picture and color regardless of view angle, even out to 90 degrees. The previous TV also had a headphone jack and was very useful. The new TV has no provision for headphones and that's a disappointment. There is a jack on the back labeled "RS232C," and that's used for what? Why didn't you make it a headphone jack, instead? Overall, the TV is very good and was moderately easy to set up. I can recommend it to anyone who needs a basic TV. I gave this an Average overall rating because it's an average TV. If I wanted better picture, etc. than the average, I could always buy a higher range model and pay the price difference.
Average
Average
Good
Fair
Average
Average
Hi Active Mountain 74,
We are sorry to hear that you are having issues with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. You can always adjust the picture quality of your TV according to your preference: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html. Please make sure your TV is updated by performing a software update to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
This Sony X85K 55" TV a Big Disappointment
55" class (54.6" diag) 13 February 2023 by wyd_trkr (USA) Verified Purchaser Verified
This is my 2nd Sony TV in 2 years and have to say this X85K 55" TV w/ Ser.No: 4030446 I purchased from Best Buy in Vero Beach, Fl has been the worst TV I have ever owned. I have had their Geek Squad to my home since they installed it 3 times since I took delivery on 12-22-2022 . Every other day the Audio on the TV does Not work, but switching to the Apps section there is Volume. Faulty Circuit Board is what is wrong with it, from my own diagnosis , as have called Sony Tech Support w/RemoteAccess 2 times including today and even they cannot figure it out, to the extent of changing HDMI connections from HDMI-1 to HDMI-3 and back and forth, to my replacing HDMI-1 Cable from TV Cable Box to HDMI-1 a High Performance $80 HDMI Cable and same thing happens when switching Apps back to TV mode. Always Audio on Apps, but Intermittent on trying to switch back to TV Mode. I would like Sony to replace this TV at No Cost to me, then I will contact Geek Squad to Transfer the 5 yr Geek Squad Warranty (Repair or Replace Coverage) to the New same Model TV Sony replaces it with. Please have someone in Corporate to contact me and let me know when Best Buy Geek Squad can come to my home to replace & exchange this Brand New Defective TV at No Charge to me, so I can Transfer Warranty from this Defective TV to a Brand New one, as in from one TV to another!
Poor
Poor
Poor
Poor
Poor
Poor
Hi wyd_trkr,
Thank you for choosing and purchasing our X85K Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We need more details regarding your concern. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Great picture
55" class (54.6" diag) 13 February 2023 by Bourbon43 (USA) Verified Purchaser Verified
I am glad i purchased this TV about three months ago. The picture is great and it is user friendly. Set up was a breeze.
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Hi Bourbon43, That's very generous of you! Thank you for the kind words and review of our X85K Sony 4K TV. We're happy to hear you like the excellent picture quality and you find it very user friendly. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for the 5-star rating! -Jess
Excellent TV for a bedroom
43" class (42.5" diag) 13 February 2023 by MrDecon502 (USA) Verified Purchaser Verified
Runs my PS5 flawlessly and streams Netflix fast an crisp. Overall excellent picture. I'm super happy with the purchase.
Excellent
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Hi MrDecon502,
Amazing! We're thrilled that you are enjoying the picture quality and streaming capability of the TV. It's also great that the TV works well with your PS5. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony!
-Ralph
Awesome TV with Loads of Features!
43" class (42.5" diag) 13 February 2023 by Bassboy99 (USA) Verified Purchaser Verified
I have owned Sony Televisions and other products for over 40 years! I have never been disappointed with the quality, features or value of their products. This TV is another win for Sony and for me. Brilliant Picture, Lots of Features and very user friendly!
Excellent
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Excellent
Excellent
Hi Bassboy99, That's awesome! We are glad that you like the picture quality and features of your new Sony BRAVIA 4K smart Google TV. You chose the best TV brand. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Your continued support means so much to us. Thank you for choosing Sony! Vincent
My Sony!!
43" class (42.5" diag) 13 February 2023 by Hogjaw (USA) Verified Purchaser Verified
Great product, fantastic features especially nextgen tv!
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Hogjaw, we're glad you like the features of our product. Smart, powerful, and sleek, the BRAVIA x85k 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl
Great TV
43" class (42.5" diag) 13 February 2023 by Don Hey (USA) Verified Purchaser Verified
Difficult to find a 43" with Hdmi 2.1. Great accurate color with 4k 120hz. Love the TV.
Excellent
Excellent
Excellent
Good
Excellent
Excellent
Hi Don Hey, we're glad you love our product! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl
Best I’ve ever seen
65" class (64.5" diag) 13 February 2023 by The Mikey (USA) Verified Purchaser Verified
Just do it, listen. It’s all about the numbers of the performance.
Excellent
Excellent
Excellent
Excellent
Excellent
Good
Hi The Mikey, we're glad you like our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl
X85k Google Tv
43" class (42.5" diag) 13 February 2023 by Mr Cueball (USA) Verified Purchaser Verified
The best purchase I have made in 2023,i would recommend this to any one
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Mr Cueball,
We're glad to hear that you are happy with your purchase! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.
Thank you for the recommended.
Excellent product
85" class (84.6" diag) 13 February 2023 by Walkila (USA) Verified Purchaser Verified
Very happy. Bought my daughter 1 as well and she loves it
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Hi Walkila,
Thank you so much for your purchase! We're really glad both of you loves the X85K TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris
Great picture
85" class (84.6" diag) 13 February 2023 by Jshaw20 (USA) Verified Purchaser Verified
I bought this 2 weeks ago and it has the best picture and great features. Great contrast. Beautiful hdr quality.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Jshaw20, Thank you so much for such a wonderful review, and we are so pleased to hear you like your new X85K! We're also happy that you like the incredible smart Google TV features and excellent picture quality of this TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess
Great queality
75" class (74.5" diag) 13 February 2023 by foncho studio (USA) Verified Purchaser Verified
best investment ever. it was my Black Friday acquisitions and I love it
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Hi Foncho studio, That's great! You definitely made the right choice with this X85K LED 4K Ultra HD Smart Google TV. We are thrilled to hear you are having an enjoyable watching experience and you are satisfied with your purchase. Glad to know your investment is worth it. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your purchase and for the 5-star rating! -Jess
Well worth it.
50" class (49.5" diag) 13 February 2023 by Greg37 (USA) Verified Purchaser Verified
It's freakin amazing. I wish I had bought a 4k TV years ago.
Excellent
Excellent
Excellent
Excellent
Good
Excellent
Hi Greg37,
We appreciate the 5-star rating and we're glad to hear that you like the television. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
-David
Awesome Sony
55" class (54.6" diag) 13 February 2023 by Dragonslayer1972 (USA) Verified Purchaser Verified
So I bought the TV at Best Buy outlet and was worried that it would be awful or stop working, but I was so wrong and amazed from the quality vs price. So happy that I went back to buy a second one.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Dragonslayer1972,
Thank you so much for sharing your great experience with us! We really appreciate how much you like the quality of the X85K TV and that you've decided to purchase another one. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for choosing Sony! - Kris
Great tv, awesome price
65" class (64.5" diag) 13 February 2023 by Broberts801 (USA) Verified Purchaser Verified
Very happy with this tv. Picture is amazing, and the price is extremely reasonable.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Broberts801,
Thank you for the purchase! We're glad to hear that you're happy with the picture quality and price of the television. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
-David
PS5 ready
75" class (74.5" diag) 13 February 2023 by Reg E (USA) Verified Purchaser Verified
I was looking for a 75” for gaming and this one didn’t disappoint.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Reg E, Perfect! We're very happy to hear that the X85K works seamlessly with your PS5. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam
Wow, glad I listened to the salesman…
43" class (42.5" diag) 13 February 2023 by Great Grandpa Frank (USA) Verified Purchaser Verified
I went to Best Buy with the intention of purchasing a completely different TV and brand. The salesman asked if I had seen the Sonys? I hadn’t. I had read so much about other brands that I hadn’t even considered Sony. Well that was my mistake. Excellent picture and to my surprise sound. The original set I was going to buy wasn’t a close second. Save yourself a second trip to the store and buy an upgrade cable.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hello Grandpa Frank, That's awesome! We are thrilled to hear that you like the picture and sound quality of your new Sony BRAVIA smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
X85K 4K HDR LED TV with smart Google TV (2022)
75" class (74.5" diag) 13 February 2023 by Pops Silva Fox (USA) Verified Purchaser Verified
Switched to this tv after my other LED tv dropped a bunch of LED lenses and ended up with a bunch of white dots on the screen. Very satisfied with the picture but sometimes the reception is slow and sporadic.
Excellent
Excellent
Good
Good
Excellent
Excellent
Hi PopsSilvaFox,
You made the right choice! We're glad to hear that you're satisfied with the picture quality of the TV. Picture quality will depend in the source that you're playing. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
-David
Great tv
65" class (64.5" diag) 13 February 2023 by Josedaniel (USA) Verified Purchaser Verified
I bought this 2 months ago to replace my samsung 75”, i am so glad with this purchase, the colors are amazing, watching 4k looks so amazing, nothing like my previous tv’s, Hoping this year can buy a Sony higher end model because if this one has amazing picture, higher end Sony’s must be amazing
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Josedaniel,
You made the right choice! We're glad to hear that you like the color and 4K picture quality of the Sony television. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!
Regards,
David
Great TV
50" class (49.5" diag) 13 February 2023 by SWThompson (USA) Verified Purchaser Verified
Amazing picture and features. Google TV is better now than ever
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi SWThompson, Awesome! We're glad that you are enjoying the picture quality and TV features. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
Great definition - Happy husband
126 cm (50") 06 February 2023 by GladysFriday (United Kingdom)
Nice, slim screen. Great sound and lovely, clear images - especially the football, which makes my husband a very happy bunny. Very straightforward set-ups both TV/Sky and Google TV etc., which is important when you're not particularly techie-minded, like me.
Excellent
Excellent
Excellent
Great upgrade
108 cm (43”) 05 February 2023 by Iain424 (United Kingdom)
Bought this two weeks ago and have no issues, so far. Set-up was super easy. Picture and sound quality faultless.
Excellent
Excellent
Excellent
At last, sound I can hear clearly!
108 cm (43”) 05 February 2023 by MaydayFromE6 (United Kingdom)
Swapped this for the smaller, 32" Bravia. Sales rep didn't discuss what we needed as well as he could have done. We are not heavy viewers but were very disappointed with that minimum hd tv which was grainy at 32". Sound was muddy (my hearing is OK but not good so I often couldn't follow dialogue). Called shop and asked to swap to this after reading features and reviews of the range. Swap went fine. This is both best picture we've ever had (colours and clarity) and best sound - making stuff I couldn't follow, even with headphones or hearing aids because of low grade audio electronics, into very clear, enjoyable viewing. Twice the price but many times that better due, simply, to being watchable and hearable. And, historically, quite cheap compared to average incomes of past
Excellent
Excellent
Excellent
X89K | 4K Ultra HD | High
108 cm (43”) 04 February 2023 by Sammo (United Kingdom)
Very happy with tv main reason for changing was to put ps5 into it no hassle sets up straight away great picture
Excellent
Excellent
Excellent
upgrade to our old Sony Bravia
126 cm (50") 03 February 2023 by TobG (United Kingdom)
We bought this a month ago to reduce the amount of remote controls we were using from the older Bravia we were using, the picture quality is superb and its exceeds our expectations setting up was easy and with the built in Freesat/optical output/Apps its just made the viewing experience much nicer
Excellent
Excellent
Excellent
Excellent vivid picture
139 cm (55") 02 February 2023 by Mithjem (United Kingdom)
This is my first Sony tv.and l Wonder why l waited so long.this is a superb tv,picture quality is so good,sound could be better hence the 4stars,but iam nit picking.i would very much recommend.
Excellent
Excellent
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your KD-55X85K and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
Rest assured, we've raised your feedback to the relevant department for future consideration.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great product
164 cm (65") 01 February 2023 by Angie1980 (United Kingdom)
Just purchased and so far pleased with TV Good picture quality
Excellent
Excellent
Excellent
Amazing quality
139 cm (55") 01 February 2023 by Hf2023 (United Kingdom)
As soon as the to was set up and in use I couldn’t believe The overall quality of the screen the image everything such a top quality product
Excellent
Excellent
Excellent
Good value for money
126 cm (50") 29 January 2023 by Sigmarm3 (United Kingdom)
I love my Sony products because I know what I am paying for. I always go for quality, performance and durability rather than imitation. My surround system sound quality is crispy and clear. I love it.
Excellent
Excellent
Excellent
Somewhat disappointed
126 cm (50") 27 January 2023 by Spencer29 (United Kingdom)
Bought from John Lewis, website indicated that legs could be set in two width positions, this is not the case therefore does not fit onto our current TV table, so having to purchase a new stand. TV itself is usual Sony good quality.
Excellent
Good
Excellent
Hi,
Thank you for your review.
The stand width on the Sony KD-50X85K can not be adjusted as it only offers 1 position which is the standard position as explained here within the specifications: https://cutt.ly/D9A3yV0, however the 65 inch of the X85K offers adjustable stand width positions as explained here: https://cutt.ly/N9A3A5e.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK
My Sony is a Great little performer
108 cm (43”) 27 January 2023 by Panda2023 (United Kingdom)
Two weeks in and absolutely no complaints with my Sony TV
Excellent
Excellent
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony KD-43X85K TV and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK
Great pictures and sound
108 cm (43”) 24 January 2023 by Terry 7 (United Kingdom)
Very happy with the TV so far,have not set up Google yet though
Excellent
Excellent
Excellent
Great TV
126 cm (50") 23 January 2023 by JJames321 (United Kingdom)
Great TV for games and TV viewing. One thing I can’t figure out is whether the 4k upscaling is exceptional or the true 4k is mediocre. I find it hard to tell the difference to be honest. The TV is very slick and it seems to work well with the eArk connection to my Yamaha receiver.
Good
Excellent
Good
Hi JJames321,
Thank you for your feedback.
We're glad to hear that you're enjoying your TV. We're happy to welcome you into the Sony family!
We hope you will continue to enjoy it for many more years to come!
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Fab TV
108 cm (43”) 23 January 2023 by Jillzy (United Kingdom)
Bought this tv at the end of last year. So far, we cannot fault it, brilliant picture and easy to use.
Excellent
Excellent
Excellent
Upgrade
108 cm (43”) 21 January 2023 by Exwag (United Kingdom)
We decided to upgrade our tv, and Sony seemed the best availiablr
Excellent
Excellent
Good
I Always wanted a big screen
215 cm (85'') 21 January 2023 by Narenk (United Kingdom)
I have been researching about big screen. Sony LED 85inch is priced reasonable. I didn't wanted to spend more money OLED because I use TV less than 2 hrs everyday. It is a good quality TV and 4K movies looks good.
Excellent
Excellent
Excellent
No pause live tv feature and slooow software.
43" class (42.5" diag) 20 January 2023 (USA) Verified Purchaser Verified
I was really hoping the TV could pause live TV to a USB drive like Roku TV’s do.
Excellent
Excellent
Good
Poor
Good
Average
Hello Colin, We are sorry to hear about your concerns. Please make sure to update the firmware of your TV to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. The updates include key features, applications, and bug fixes. If you are trying to pause live OTA TV programs, unfortunately, this TV does not have that feature. Pausing live TV programs may be possible from media contents from the TV or connected devices. Despite your concerns, we are happy that you still like your Sony TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Great Features you can’t go wrong with Sony!
43" class (42.5" diag) 19 January 2023 by JCB123 (USA) Verified Purchaser Verified
I bought this last month and am glad I made this purchase. You can adjust this TV to your personal preferences Color,Sharpness,motion and so many other choices Absolutely great TV!!!
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi JCB123, We're glad that you are enjoying the features of your TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin