After charging, does the headset turn on and produce sound?

There may be a low battery level in the headset. Check if the headset turns on after charging is complete.

1. Charging the headset.
   The headset lights up in red during charging. If the indicator does not light up, there may be an issue with charging. Refer to "Cannot Charge" to find a solution.
   
   Example for WH-1000XM2 / WH-1000XM3
   
   Example for WI-C400
   
   
    
2. After charging is complete, press and hold the  (power) button for about 2 seconds until the indicator flashes.
   
   Example for WH-1000XM2 / WH-1000XM3
   
   
   
   Example for WI-C400
   
   

• Produces sound

  The issue was caused by low battery level in the headset. This is not a malfunction.

• Turns on but does not produce sound

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