Article ID : 00124624 / Last Modified : 23/06/2020

How to check the model name, serial number, and system software version for BRAVIA TV

    You can find your TV's model name, serial number, and system software version with the following three methods.

    The method for checking the product sticker and user settings varies depending on your model. For details, refer to the following.

    On the product sticker

    The model name is normally found on the sticker located at the back of the TV, or engraved on the front panel of the TV. Please be aware that the model and serial numbers are different:

    Product sticker images

    1. Model name
    2. Serial number

    In the TV's user settings

    The method for checking information such as the model name varies depending on the software version for Sony's Android TV™ models and the release year for TVs other than Android TV. For details, refer to the following.

    Option A - Sony's Android TV:

    1. Press the HELP button on the remote control.
      NOTE: If your remote control does not have HELP button, refer to the NOTE below step 2.
    2. The next steps will depend on your TV menu options:
      • Select System information in the Status & Diagnostics or Troubleshooting and system information Category.
      • Select Contact & Support.

      The screen varies depending on your TV model. The following are examples.
      System information in the menu items
      System information screen

    NOTE: The following procedure is also available.

    1. Press the HOME button on the remote control.
    2. The next steps will depend on your TV menu options:
      • Select Apps — HelpSystem information in the Status & Diagnostics or Troubleshooting and system information Category.
      • Select HelpSystem information in the Troubleshooting and system information Category.
      • Select Settings — BRAVIA SettingsCustomer Support Contact & Support.

    Option B - For TVs other than Android TV:

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select System Settings or Product Support.
    4. Select Customer Support or System Information.
    5. For the TV models released after 2015:
      Select Product Information.

    NOTE: 

    • For the models released in 2014:
      HOME — Help(?) — Customer Support — System Information
    • Steps may differ depending on the model and software version.

    The screen varies depending on your TV model. The following are examples.
    Product Information and System Information