Article ID : 00203321 / Last Modified : 14/07/2022Print

Perform a Network Diagnosis

    Perform a Network Diagnosis

    Follow these steps to perform a network and connectivity diagnosis, which can help pinpoint various issues:

    Note: For X74H, X75H, W8, X7, W8K, X74K and X75K series TVs, a network diagnosis is not available. As an alternative, refer to the Android TV/Google TV Wi-Fi signal drops or intermittently disconnects. article.

    1. Open the Settings screen. How to access Settings
    2. Select Network & Internet or Network.
    3. Select Advanced settings.
      Note: If Advanced settings is not shown, skip this step.
    4. Select Network status.
    5. Select Check Connection.
    6. At the Do you want to check the connection? screen, select YES. to start the connection diagnosis process.
    7. When the diagnosis process is finished, the connection results will be displayed and the three items displayed in the connection results provide information about the network connection status.
      Note: The following are examples of displayed connection results:
      • Wireless device on TV: OK
      • Local access: Failed
      • Internet access: Failed

    Which connection result is displaying?

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