Follow the steps below.
- Press the HOME button on the remote control.
- Select Settings.
- The next steps will depend on your TV menu options:
- Select Apps — See all apps — Show system apps. (Android™ 9)
- Select Apps. (Android 8.0 or earlier)
- Select desired apps in the System app category.
- Select Clear cache then OK.
If the issue is still not resolved, try the following steps.
- Select Clear data then OK.
If the next option is displayed, select CLEAR ALL DATA then OK.
If the above steps do not help to resolve the symptom, please perform reset on your TV.