Article ID : 00150777 / Last Modified : 03/10/2018

Netflix errors messages and error codes

    See the table for solutions to various error codes and error messages.

    If the error you are experiencing is not listed in the table or if the solution in the link does not resolve the issue, see this FAQ.
    What to do when an error appears while using Netflix

    IMPORTANT: This answer is designed to assist with the different errors that may occur when using the Netflix app. Error message or error codes may differ depending on the type of device or version of Netflix  being used.

    Error MessageSolution
    An Error Code Number appears when trying to start the Netflix video serviceError code: 60,102, 200, 300, and 600
    100 appears when trying to start the Netflix video serviceError: 100
    301 appears when trying to access the Netflix channelError: 301
    5008 appears when trying to use the Internet video channels.Error: 5008
    1106 appears when trying to view an Internet videoError: 1106
    Error code appears when accessing or updating Internet content.An error message appears when accessing or updating Internet content.
    Content error message appears when trying to view a Netflix video.Content Error
    Cannot Connect to NetflixUnable to Connect
    This device is not enabled to play protected content. appears when playing a video.Protected Content
    Exceeded the number of users appears when trying to watch a movie.Exceeded number of users
    Right to view this content has expired.Right to view expired.
    Sorry, that title is not available to watch instantly. Please watch another title.Title is not available
    TVP-830 when trying to access the Netflix appError: TVP-830
    Update needed appears even though the Internet video device has already been updated.Update needed
    aip-701 appears when attempting to access the Netflix.Error: aip-701
    Feature not available or Service cannot be accessed at this time.Service cannot be accessed
    Error: Feature Not Available appears on my Blu-ray Disc Player.Feature Not Available appears on my Blu-ray Disc Player.
    Network error is displayed when trying to access Netflix.Network issues for TVs
    Network issues for Blu-ray Disc Players and Network Media Players
    We're having trouble playing this title right now. Please try again later or select a different titleTrouble playing this title right now
    aip-70 appears when trying to play a Netflix movie on a Google TV deviceError: aip-70
    An error occurs when trying to watch Netflix movies in the Google Chrome browser on a Google TV device.Google Chrome browser on a Google TV device
    We're having trouble playing this title right now. Please try again later or select a different title is displayedError: We're having trouble playing this title right now. Please try again later or select a different title
    We're having trouble playing this title right now. Please try again later or select a different title.
    NOTE: This article is for Google TV Blu-ray Disc Player (NSZ-GT1) and for Internet TV (NSX-GT Series).
    Error: We're having trouble playing this title right now. Please try again later or select a different title
    Process Timed Out appears when trying to access Internet video content.Process Timed Out
    Error: We're having trouble accessing these titles for you right now. Please try again.Error: We're having trouble accessing these titles for you right now. Please try again
    Error: Sorry we could not reach the Netflix service. Please try to restart the Netflix application. (-115)Error: Sorry we could not reach the Netflix service. Please try to restart the Netflix application (-115)
    Error: This title is not available to watch instantly. Please try another title. (aip-703)Error: This title is not available to watch instantly. Please try another title. (aip-703)
    Error UI-502Error UI-502