Article ID : 00112101 / Last Modified : 21/09/2020

Registering my Touchpad Remote Control or Voice Remote Control always fails.

Failed to register the Voice Remote Control function.

    Follow the steps below to re-pair the remote control.

    1. Remove the batteries from the remote control and reinsert them.
      NOTE: If battery level is low, pairing can fail. Change the batteries to new ones and try pairing again.
    2. Set Bluetooth settings in Settings to Off, then set it to On again.
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Remotes & Accessories — Bluetooth settings.
        • Select Bluetooth settings.
        • Select BRAVIA Settings.
      4. Select Bluetooth, then disable the function.
      5. Select Bluetooth again, then enable the function.
    3. If the TV and remote control are paired, unpair them. Follow the steps below to check if they are paired.
      NOTE: For 2020 models except X74xxH / X75xxH Series, skip this step.
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Remotes & Accessories — Bluetooth settings.
        • Select Remotes & Accessories.
        • Select Bluetooth settings.
      4. Check if the device information (ex: SONY TV RC MIC 001) of the remote control is displayed.
        • If the device information of the remote control is not displayed, check step 4 below.
        • If the device information of the remote control is displayed, use the following procedure to unpair.
          1. Select the device information of the remote control.
          2. Select Unpair.
          3. Select OK.
    4. Re-pair the remote control.
      NOTES:
      • If the Remote Control is registered to a different TV, turn off that TV, and then follow the steps below to reregister your Remote Control to the desired TV.
      • There are two types of remote controls referred to in this answer. The microphone mark is printed on both types, as shown in this image.
      • The position of the microphone button/mark may vary, depending on your region or model.
        image of a touchpad remote and voice recognition remotes
        1. Touchpad Remote Control
        2. Remote control that supports voice recognition

    When using Type A (Touchpad Remote Control)

    When using Type B (Remote control that supports voice recognition)

    1. If the steps above do not solve the problem, perform a power reset.