How to use Internet Video Services

You have a device that can stream internet video but not working properly. Well, we are here to help. This page will give you some basic information and troubleshooting steps on popular internet streaming sevices available on selected Sony devices. Check the manual for your individual product to see if your device supports internet streaming.

Get Connected

First things first, get your device connected to the internet.

• TV - Wireless Connection
• Blu-ray Disc Player - Wireless Connection
• All Devices - Wired Conection
• Network Troubleshooting

YouTube Video

YouTube is an online video-sharing service where members can upload and view video content. Enjoy your favorite YouTube videos and music right on your TV.

• YouTube App doesn't launch, freezes, or Error message appears
• How to watch 4K movies on YouTube with an Android TV™
• The YouTube app starts automatically when the Android TV is powered on.
• What is TV SideView and where can I get it?
• View more solutions.

Netflix

Netflix® is an online subscription service that charges a flat rate monthly fee for rental-by-mail and online streaming of movies and TV episodes.

• The Netflix icon is missing
• When I launch the Netflix application, the application suddenly closes
• Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor
• Netflix errors messages and error codes
• When streaming Netflix Ultra HD, the image is not in 4K
• View more solutions.

Amazon Prime Video

Amazon Instant Video is an online streaming service that offers movies and TV episodes for rent and sale. Amazon Prime members can also enjoy a collection of free movies and TV shows included with their paid membership.

• How to register Amazon Prime Video service to your Android TV
• How to use the Amazon Instant Video app.
• Amazon instant video in 4K Ultra HD.
• View more solutions.

General Information & Troubleshooting

• One or more of the Internet video stations are missing
• Internet streaming video will only play back in standard definition (SD) quality.
• Internet streaming videos stop, pause, buffer, or the picture and sound quality is poor.
• Test the speed of your Internet connection.
• View more solutions.