IMPORTANT: This Answer is for Android TVs only. For information regarding TVs other than Android TVs, refer to the The Wi-Fi signal drops or intermittently disconnects. (For TVs other than Android TV) article.
If the Wi‑Fi signal occasionally or frequently disconnects, first check the network icon or network notation status in the TV menu screen. After checking, choose your TV and try the following:
1. Check the network icon or network notation status
For models released in 2020
- Press the HOME button on the remote control.
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Select
Settings.
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Check the notation below Network & Internet.

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If the TV is not connected to a Wi-Fi router, the No network connected notation will be displayed. Check confirmation items 4 and 5 below. If the No network connected notation does not appear, select Network & Internet, check the SSID connection status in the following table, and then check the corresponding confirmation items below.
Signal strength icon / notation | Wi-Fi connection status / confirmation items |
---|
 | The Wi-Fi signal strength is weak. Check the confirmation items 1, 2, 3, 5, and 6 below. |
Sign into network | The TV is connected to a Wi-Fi router, but the Internet is not connected. Check the confirmation item 4 below. |
NOTE: If the TV cannot connect to Wi-Fi at all, refer to the The Android TV cannot be connected to the Internet: how to perform a network diagnosis article.
For X74H / X75H series
- Press the HOME button on the remote control.
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Select
Settings.
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Select Network & Internet — connected SSID.
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If the TV is not connected to a Wi-Fi router, the Saved network notation will be displayed below the SSID. Check items 4 and 5 below. If the Saved network notation does not appear, check the SSID connection status in the following table and then check the corresponding confirmation items below.
Notation | Wi-Fi connection status / confirmation items |
---|
Signal Strength: Fair or Poor | The Wi-Fi signal strength is weak. Check the confirmation items 1, 2, 3, 5, and 6 below. |
Internet connection: No internet | The TV is connected to a Wi-Fi router, but the Internet is not connected. Check the confirmation item 4 below. |
NOTE: If the TV cannot connect to Wi-Fi at all, refer to the The Android TV cannot be connected to the Internet: how to perform a network diagnosis article.
For models released in 2019 or earlier
Select OS version for your Android TV.
Android 9 / Android 8.0
- Press the HOME button on the remote control.
-
Select
Apps, then select Help.
NOTE: You can also display the Help screen by pressing the HELP button on the remote control.
- Select View network status in Troubleshooting and system information category, then press the Enter button.
-
Check Signal strength icon status.

Check the connection status in the following table and check the corresponding confirmation items below.
Signal strength icon | Wi-Fi connection status / confirmation items |
---|
 | Signal: Strong |
 | Signal: Weak Check the confirmation items 1, 2, 3, 5, and 6 below. |
NOTE: If the TV cannot connect to Wi-Fi at all, refer to the The Android TV cannot be connected to the Internet: how to perform a network diagnosis article.
Android 7.0 or earlier
- Press the HOME button on the remote control.
- Scroll down to Settings category.
- Check the network icon status.

Check the connection status in the following table and check the corresponding confirmation items below.
Network icon
|
Wi-Fi connection status / confirmation items
|
---|
| The Wi-Fi signal strength is weak. Check items 1, 2, 3, 5, and 6 below. |
| The TV is not connected to a Wi-Fi router. Check items 4 and 5 below. |
| The TV is connected to a Wi-Fi router, but the Internet is not connected. Check item 4 below. |
NOTE: If the TV cannot connect to Wi-Fi at all, refer to the The Android TV cannot be connected to the Internet: how to perform a network diagnosis article.
2. Confirmation items
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The Wi-Fi signal strength is weak: If the signal is weak, signal drops might be reduced by placing the Wi-Fi router close to the TV.
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The TV is too close to the router: If the TV and router are too close, communication may not work. We recommend that you keep the distance between the TV and router at more than 1 meter.
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Other Wi-Fi devices are used in the same network: If other devices download large-sized files such as videos, the network speed might slow down. In this case, we recommend that you stop downloading videos.
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Reset the TV / router / modem: By resetting these devices, the Wi-Fi signal connectivity might be improved. To reset the TV, refer to How to restart (reset) an Android TV?. To reset the router or mode, refer to the operating instructions of the device.
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Interference from other wireless devices, electric equipment, or the environment: If many wireless devices or electric equipment such as microwaves are used at home, the Wi-Fi performance of the TV may be affected. Try to turn off these wireless/electric devices, or keep them away from the TV. Electromagnetic interference may also occur depending on the environment in which the TV is installed. If you can change the environment, change the installation location and check if the performance improves.
Devices that may cause electromagnetic interference
- Microwave ovens
- Cordless phones
- Bluetooth devices
- Garage door openers
- Wireless toys, etc
Environments that may cause electromagnetic interference
- Places that generate electromagnetic interference such as near large transmission lines
- Places that generate static electricity
- Places where the walls, desks, or doors have metal surfaces, etc
- Frequency band setting of the Wi-Fi router: Depending on the Wi-Fi router, both 2.4 GHz and 5 GHz frequencies may be available. We recommend that you use the 5 GHz frequency band if it is available.
NOTE: If the TV cannot connect to Wi-Fi at all, refer to the The Android TV cannot be connected to the Internet: how to perform a network diagnosis article.
If you continue to experience network issues after following all of the steps above, we recommend using a wired LAN connection from your modem or router.