The capacity of the Micro Vault is not displayed correctly.
The used space of the Micro Vault appears low. / When trying to format a 64 GB Micro Vault by Personal Computer (PC) , the only capacity that is displayed for formatting is "32 GB". "64 GB" is not an option.
When performing some operation on a USB memory device using the Personal Computer(PC) , the device may unintentionally be divided into multiple partitions, or large amounts of unallocated space may develop.
In such a situation, it will not be possible to restore the unit to factory settings even by using the Micro Vault dedicated formatter.
In order to restore the unit to a single partition, delete the multiple partitions using the Windows standard tool DiskPart, and then format the unit.
For instructions on how to use DiskPart, see the procedures below:
There is a risk of data loss. Choosing the wrong drive while using DiskPart will cause all information on that drive to disappear.
- Connect the USB memory device that you want to format to the PC, and then start DiskPart by entering diskpart into the Start menu search box or the Run window.
- Type list disk into the command line of DiskPart, and then press the Enter key to display the drive (disk) list.
- Type select disk, followed by the drive (disk) number, and then press the Enter key.
WARNING: There is a risk of data loss. If you enter the wrong disk number, the contents of that disk will disappear. Confirm the capacity before proceeding with the work.
- Type the command clean and press the Enter key to delete the configuration information.
- Type the command create partition primary to create a primary partition.
- Download the correct formatting software for your USB device from the following web page and format your USB device.
Software downloads>List of formatting software downloads by product: