IMPORTANT: The information in this solution only applies to Sony products that have Internet capabilities. For model-specific information regarding whether or not the product being used has Internet capabilities, refer to the supplied operations manual.
NOTE: Physical Connection should be OK, indicating a physical connection (Ethernet cable) is detected from the Sony product to the router or modem.
Follow the steps below to resolve this error message.
- Make sure the Ethernet cable is securely connected to both the Sony product and the router or modem.
- If the Sony product still does not detect the router or modem, try connecting the Ethernet cable to a different LAN jack (if available) on the router or modem .
- If still no connection is detected, try replacing the Ethernet cable.
NOTE: The Ethernet cable can be tested by unplugging it from the Sony product and connecting it to the LAN jack on a computer. After turning off any Wi-Fi option on the computer, try using the computer to access the Internet through the Ethernet connection. If the Internet cannot be accessed, the cable should be replaced.