Article ID : 00150452 / Last Modified : 31/05/2019

Low or no sound is heard from my wireless speaker during Bluetooth connection

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Check the following.

  1. Make sure that the wireless speaker and the connected audio device are turned on.
  2. Check that the Bluetooth indicator of the wireless speaker is lit.  
  3. Check that the Bluetooth settings of the wireless speaker and your audio device are enabled.
  4. Make sure that the connected device is playing music.
  5. Increase the volume level of the portable speaker and the connected device.
  6. Keep the speaker away from metal objects.
  7. Disconnect any devices connected to the AUDIO IN port of the wireless speaker.
  8. If the speaker is connected to a computer running music software, restart the music software.
  9. Turn off the Bluetooth function of the connected device, and then turn it on again.
  10. Delete the device information of the connected device, and then re-pair them.

If you have completed all the steps and the issue is not resolved, service may be required.