Article ID : 00086001 / Last Modified : 29/03/2019Print

Error: Battery is not for this model, not detected, not compatible, or not connected

    A variation of the error message is The installed battery may not be properly connected or compatible.

    IMPORTANT: Before beginning this procedure, use the Battery Care Function utility to check the condition of the battery . If the condition of the battery is listed as anything less than Good, the battery may need to be replaced.

    1. Turn off the computer and remove the battery.
    2. Make sure only the AC adapter is connected and turn on the computer.
    3. Press the Windows Logo + R key combination to access the Run command screen.
    4. In the Run window, type MSCONFIG and then press the Enter key.

      NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password, click Continue or click Yes.

    5. In the System Configuration window, click the Startup tab.
    6. On the Startup tab, click Open Task Manager.
    7. In the Task Manager window, click to select ISB Utility and then click the Disable button.
    8. Close all open windows, turn off the computer, reconnect the battery and then turn the computer back on.

    If the issue is still not resolved, try the steps below:

    1. Open the File Explorer.
    2. In the File Explorer window, double-click the Local Disk (C:) drive.
    3. In the Local Disk (C:) window, double-click the Program Files(x86) folder.
    4. In the Program Files(x86) folder, double-click the Sony® folder.
    5. In the Sony folder, double-click the ISB Utility folder.
    6. Right click the ISBMgr file, and from the menu click to select Rename.Image
    7. Rename the file from ISBMgr to ISBMgr.old then press the Enter key.
    8. Restart the computer.