Article ID : 00282321 / Last Modified : 08/09/2022Print

Why does serial number field prompt invalid serial number / IMEI number?

    Product purchased from E-commerce platforms such as Lazada, Shopee, Qoo10 etc.

    Some E-commerce platforms sellers are selling Sony products supplied from overseas which are not applicable for warranty by Sony Singapore.

    As such, the serial numbers or IMEI numbers of these products will be invalid when entered into the serial number field.

    Please refer to information below to differentiate local and overseas products.


    Local authorised products

    Overseas unauthorised products

    Authorised Channel

    Check if seller is listed as Sony Authorised Online Stores

    Warranty Type

    Sony or manufacturer warranty

    Seller or supplier warranty

    Warranty Duration

    12 months
    (extended 2 years when register online for Television only)
    (extended 3 months when register online for other products)

    12 months and below or no warranty

    Shipping Information

    Domestic or Ship from Singapore

    Ship from Overseas or other specific countries (e.g., USA, Hong Kong, South Korea, China)

    Warranty registration

    Register at

    Contact the seller for information

    Examples of warranty information


    Product purchased from local authorised retails channels

    If the store you bought from can be found in the store locator (

    Please send model name, serial number and purchase receipt to us by WhatsApp here.

    If the store cannot be found in the store locator, please check with the seller for warranty information.