Why does serial number field prompt invalid serial number / IMEI number?
Product purchased from E-commerce platforms such as Lazada, Shopee, Qoo10 etc.
Some E-commerce platforms sellers are selling Sony products supplied from overseas which are not applicable for warranty by Sony Singapore.
As such, the serial numbers or IMEI numbers of these products will be invalid when entered into the serial number field.
Please refer to information below to differentiate local and overseas products.
|
Local authorised products |
Overseas unauthorised products | |
|---|---|---|
| Authorised Channel | ||
| Warranty Type |
Sony or manufacturer warranty |
Seller or supplier warranty |
| Warranty Duration |
12 months |
12 months and below or no warranty |
| Shipping Information |
Domestic or Ship from Singapore |
Ship from Overseas or other specific countries (e.g., USA, Hong Kong, South Korea, China) |
| Warranty registration |
Register at www.sony.com.sg/registerproduct |
Contact the seller for information |
| Examples of warranty information |
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Product purchased from local authorised retails channels
If the store you bought from can be found in the store locator (https://www.sony.com.sg/microsite/retailshops/)
Please send model name, serial number and purchase receipt to us by WhatsApp here.
If the store cannot be found in the store locator, please check with the seller for warranty information.
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