Sony Support

Firmware update to v6.827 for Asia Pacific

    Applicable Models
    About this download
    Preparation
    System Requirements
    File Info
    Download
    Install
    Questions & Answers

    Applicable Models

    This information is for the following models:

    • KDL-50W950D
    • KDL-43W950D
    • KDL-55W800D
    • KDL-50W800D
    • KDL-43W800D
    • KDL-50W950C
    • KDL-43W950C
    • KDL-75W850C
    • KDL-65W850C
    • KDL-55W800C
    • KDL-50W800C
    • KDL-43W800C

    About this download

    Benefits and Improvements

    The following features/issues will be added, improved or resolved after updating to Android™ 8.0 Oreo™:

    • Introduces a new Home screen menu
    • Relocated “On Timer” icon (top right-hand side) on the home screen menu
    • Support Google Assistant
    • Improved user experience for the Video, Music and Photo apps
    • Improved supported format for USB/DLNA

    The following features will be removed after updating to this software:

    • PlayMemories Online
    • IPv6 setup setting
    • Wi-Fi Direct standby function
    • One-touch mirroring function
    • Pre-installed Playstation Video
    • Assamese and Oriya languages from language setting

    NOTE: For more information on the features and improvements, please go to: https://www.sony.net/androidtv-updateSO/

    Previous Benefits and Improvements

    The following benefits and improvements are also included in this update.

    • Provides an Android security update
    • Add support for Home Theatre Control App which supports 2018 models
    • Improves waterfall noise (multiple horizontal line) with HDR content
    • Resolves an issue where unable to playback Freeview content after using Netflix
    • Resolves an issue where HDMI video range setting is missing
    • Introduces Android Nougat
    • Picture-in-Picture mode (Only applicable to S85xxD/X85xxD/X93xxD/X9400D series)
    • Half-screen settings mode
    • Task-switching (quickly access recently used apps)
    • Voice search for Serial AbTak (only in India)
    • Voice search web browser functionality
    • Multiple Google accounts
    • Ability to switch to TV viewing mode from Home menu with PROG +/- or number buttons
    • Changes Amazon Prime Video logo
    • EPG extended display with metadata
    • Pre-installs Asphalt Nitro as alternative to Gameloft
    • Improved category list design
    • Improved "Discover" menu interface and navigation
    • Improved Wi-Fi password input screen
    • Improved usability when registering a USB HDD recording device
    • Improved user interface when using a USB stick or HDD as an expandable storage device
    • Resolves Amazon Prime Video playback issue where the video freezes and a lip sync error occurs
    • Resolves an issue where no sound can be heard when using an Onkyo amplifier
    • Resolves an issue where no sound can be heard for 2 to 3 seconds at a specific point during DISC playback
    • Resolves an issue where no content is displayed when the PS4 Pro is connected via HDMI
    • Resolves an issue where no signal is displayed when an MHL cable is connected via HDMI2
    • Resolves an issue where the sound is not synchronised properly between the TV speaker and PS4 controller
    • Resolves an issue where a short beeping sound can be heard when changing channels from SD to HD via a set-top box
    • Improves TV response time when using the remote control
    • Resolves an issue where the TV cannot connect to the Wi-Fi access point from standby mode
    • Resolves an issue where "No operation shutdown" dialogue box cannot be closed when using the VOL+/- buttons
    • Resolves YouTube 4K playback issue (2560 x 1440 resolution or higher)
    • Resolves an issue where the HDD is not detected for recording when the TV is in standby mode (Only for AU and NZ)
    • Removes Twitter functions (Social Viewing)
    • Upgrades to Android Marshmallow
    • Enhances screen design and usability
    • Expands the built-in memory You can now move downloaded games and apps to a USB memory device or HDD as an extended memory
    • Displays programs in each genre
    • New design of Help menu
    • Accessibility support on Netflix
    • Reduces input lag for HDR game
    • Supports Netflix HDR (High Dynamic Range)
    • "TV SideView" application name changed to "Video & TV SideView"
    • USB recording feature*
    • Improves general performance of the TV (including the TV's remote control)

    *Only applicable for Australia and New Zealand

    Restrictions

    • Only for use with TV sold in Asia Pacific. Not all models are sold in all countries.

    Preparation

    Check the Software version

    Your software may already be up to date. If you're not sure, it's easy to check which version of software you have by following these instructions:

    1. Press the [HELP] button on the remote.
    2. On the TV screen, the software version number is shown below the model name.
      • Model: KD- / KE- / XBR-xxxxxxxx
      • Software version: PKG-xxxxxxxx

    If the version number is "PKG6.827.xxxx" or higher, you already have the most recent software version and updating is not required.

    There are 2 ways to update the firmware on your BRAVIA TV:

    • Using the "Automatic software download" function (easy)
      NOTE: Your TV may indicate the "Software is up to date" even if the newer version is not installed. The updates for Automatic software downloads are staggered releases and may not be immediately available. Please try again later. If you prefer to update now, follow the instructions to download and install the software update using the USB flash drive method.
    • Using a USB flash drive
    Using the "Automatic software download" function (easy):
    Sony provides software updates in order to enhance functionalities and provide users with the latest TV experience. The easiest way to receive software updates is to use the "Automatic software download". This setting is enabled by default.
    If you have enabled "Automatic software download" below, you will automatically receive a notification to update your TV.
    1. Press the [HELP] button on the remote.
    2. Select [System software update].
    3. Select [Automatic software download].

    The new firmware update will be rolling out gradually to all Internet-connected TVs over the weeks following its release.

    IMPORTANT: The following "System Requirements," "File Info," "Download" and "Install," sections relate to the USB flash drive update procedure. You can ignore them if you completed the update using the "Automatic software download" feature.

    For other FAQs about Troubleshooting, please see the "Questions and Answers" on the Sony Support Site.


    Using a USB flash drive:

    You can also update the software by using a USB flash drive. If an Internet connection is not set up on your TV, or you don’t want to wait for the update via "Automatic software download" function, try to download and update using a USB flash drive as instructed below.

    System Requirements

    What You Need

    • a computer with access to the Internet
    • a USB flash drive
      * You can update your TV even if there are other files in the USB flash drive.

    File Info

    File Name

    • Firmware update to v6.827 for TV

    Zip File Name

    • sony_tvupdate_2015_6827_paa_auth.zip

    File Version

    • PKG6.827.****PAA

    File Size

    • 1 743 118 236 bytes

    Release Date

    • 27-05-2020

    Download

    Important Notice

    • Read the instructions carefully or you could end up causing the TV to become unresponsive or require a repair.
    • Do not turn off the TV or disconnect it from power while it's updating.
    • Do not press any buttons, except the ones mentioned in the instructions.
    • Stop any recording before you start the firmware update (USB HDD recording models only).

    How to download the Updater:

    Before you install the update, you'll need to download it from the Internet and save it to a USB flash drive.

    1. Download the update file to your PC.
      1. Click the [Download] button on the top of this page, then read and accept the terms and conditions.
      2. Click the [Download] button on the bottom of the page to download the update file on your PC.
    2. Verify the downloaded file name and size.
      1. Go to the directory where the file was downloaded.
      2. Verify that the size of the "sony_tvupdate_2015_6827_paa_auth.zip" file is "1 743 118 236" bytes.
        NOTE: For Windows PC, verify the "Size" instead of "Size on disk" on the Properties screen.
    3. Extract the downloaded file.
      NOTE: After you extracted the downloaded file, you will find the file "sony_dtv0FA50A09A0A9_00004200_1aab0105.pkg".
    4. Insert the USB flash drive into your PC.
    5. Copy or drag and drop the file "sony_dtv0FA50A09A0A9_00004200_1aab0105.pkg" to the root directory of your USB device.
      NOTE: The "root directory" is the first or top-most directory of the device, which contains all the other folders.
    6. Remove the USB flash drive from your computer and continue to the next section.

    Install

    Step 1: Install the update

    Once you've downloaded the update file and prepared your USB device, you can install it on your TV. The process can take up to 30 minutes and during the installation your TV will turn off before turning itself back on. Please follow the simple steps below:

    1. Turn on the TV.
    2. Make sure that no USB devices are inserted into your TV.
    3. Insert your USB flash drive containing the file "sony_dtv0FA50A09A0A9_00004200_1aab0105.pkg" into a USB port of the TV set.
      NOTE: Any USB slot can be used if the TV has multiple USB ports.
    4. Once the USB flash drive has been detected, a series of different messages will appear on the TV set. Follow the on screen instructions.
      NOTE: If the messages do not appear automatically, try turning the TV off and on with the remote control.
    5. When the file is finished copying from the USB flash drive, the update process will begin, the POWER indicator on the TV will begin flashing white, and the update progress screen is displayed on the TV.
    6. After several minutes, the TV will turn off and then turn back on to complete the update.
      WARNING: During the software installation process, please do not:
      • Remove the USB device
      • Turn off the TV
      • Disconnect the TV from the power supply
    7. When the software update is complete, a message appears on the TV indicating the software update is complete.
    8. Carefully remove the USB device from the USB slot.

    Step 2: Check that the update was successful

    Check the current software version to confirm that the update has successfully been installed.

    • If the version number is "PKG6.827.xxxx", the software update was successful.
    • If the version number isn't "PKG6.827.xxxx", download and install the update again.

    Questions & Answers

    FAQs

    • Will my personal settings be deleted after the update?
      No, all your personal settings will be kept.
    • Can I install an older version of the software?
      No. To ensure that your TV remains at optimum performance, the installation of an older software version is not possible. The latest software version contains all the benefits and improvements of previous versions.
    • Is it normal for the TV to turn off during the update process?
      Yes, it's normal for the TV to restart during the update process. It will take longer for the TV to restart while installing the new software.

    What to do if you have problems updating your TV firmware

    If either message "An error occurred during the software update" or "Software cannot be updated using this USB device" is displayed on the TV screen, please proceed to the following procedures for a possible solution:

    1. Turn off the TV by pressing the [POWER] button on the TV set.
    2. Press the [POWER] button again and proceed with the installation process again.

    If the message "No newer version of the TV software was found" is displayed on the TV screen, your TV already has the newest software version installed, so you don't need to update it.

    NOTE: If you are trying to update the software using a USB flash drive, check the followings.
    • Make sure your USB flash drive is in good working order.
    • The drive must be formatted in FAT16, FAT32, exFAT or NTFS.
    • The update can fail even when using a USB flash drive that meets the above conditions, depending on the size and directory structure of other files on the drive. If the update does fail, delete other files and try again with only the update file saved in the USB flash drive. If the update still fails, format the USB flash drive to FAT32 and try again.

    For other FAQs about Troubleshooting, please see the "Questions and Answers" section on the Sony Support Site.