Applicable Models

This information is for the following models:

  • WH-1000XM3

About this download

Benefits and improvements

  • Optimises the headphones for Google Assistant
IMPORTANT:
Installing this firmware will only make your headphones compatible with the Google Assistant.
The Google Assistant itself will be activated by Google in the course of 2018. Depending on your country, activation might vary.

Note:
Google and Android are trademarks of Google LLC.

System Requirements

Operating systems

Prepare an Android device (V4.4 or later) or an iOS device (iOS 9.0 or later) that satisfies the following for the update.

  • Internet must be connected.
  • The latest version of the "Sony | Headphones Connect" application must be installed.
  • Make sure you connect the headphones to your Android/iOS device.
  • Make sure you can hear sound from both sides of the headphones before the update by playing music.

File Info

File Name

  • Firmware update 2.0.0 for WH-1000XM3

File Version

  • Version 2.0.0

Release Date

  • 04-09-2018

Preparation

Check the firmware version

If the firmware of your WH-1000XM3 is version "2.0.0" or above, you do not need to perform the update.
If you're not sure, it's easy to check which version of firmware you have:

  1. Launch the "Sony | Headphones Connect" application.
  2. Connect your WH-1000XM3 to the "Sony | Headphones Connect" application.
  3. Tap the three dots (menu button) in the upper right corner.
  4. Select "WH-1000XM3 Version". This item is shown only when the device is connected.
  5. Confirm the WH-1000XM3 firmware version.

Important notice

DO NOT "Charge the battery" or "Power off" while downloading/transferring data or updating, otherwise the headphones may become unusable.

DO NOT perform the update in a location where the Wi-Fi signal is inconsistent, such as:
- on a train/in a place where Wi-Fi signals become congested
- near a microwave, cordless phone or any other devices that use the 2.4 GHz band frequency radio waves

Make sure both devices (Android/iOS device and WH-1000XM3) are fully charged.

Disconnect all other Bluetooth devices such as wearable devices or smart watches from your Android/iOS device before starting the update.

Before you upgrade

  • After updating, the firmware cannot be reverted to an earlier version.
  • For Android devices, the update process will take approximately 27 minutes to complete.
  • For iOS devices, the update process will take approximately 32 minutes to complete.
  • Depending on the radio wave environment and your Android/iOS device, it may take longer to complete.
  • To update these headphones, follow the procedure below:
    • Download data from the server to the iOS device or the Android device.
    • Transfer data from the iOS device or the Android device to the headphones.
    • Execute update with the headphones.

Install

Step 1: Install the update

  1. Launch the "Sony | Headphones Connect" application.
  2. Connect your WH-1000XM3 to the "Sony | Headphones Connect" application.
    • For Android devices:
      • If you have never connected to the "Sony | Headphones Connect" application before, follow the instructions on the screen to connect the headphones to your Android device.
      • If you have connected to the "Sony | Headphones Connect" application before, select "WH-1000XM3".
    • For iOS devices:
      • If you have never connected to the "Sony | Headphones Connect" application before, follow the instructions on the screen to connect the headphones to your iOS device.
      • If you have connected to "Sony | Headphones Connect" before, select “Connect".
  3. The following screen will be shown when the connection has been established.
  4. If an update is applicable, "Headphone update available" will be displayed, and you can press "More Info".
  5. Verify that "Version 2.0.0" is displayed and press "OK" to start the update.
  6. Once the download starts, it will automatically move to the next screen after the download is completed.
    NOTE:
    When the message [Bluetooth Pairing Request] is displayed, press "Pair". The update will resume. (Only for iOS devices.)
  7. The transfer starts. It will automatically move to the next screen after the download has been completed.
  8. Once the transfer starts, it will automatically move to the next screen after the transfer has been completed. This will take approximately one minute.
    NOTE:
    Do not charge the battery or turn off your headphones while downloading updates, transferring data or updating, otherwise the headphones may become unusable.
    If a disconnection message is displayed, wait until it automatically reconnects.
  9. When the software update is completed, press "OK".
    If the screen is not displayed, check whether the version has been upgraded in the following step.

Step 2: Check the update was successful

After the update, confirm that the new version has been installed successfully by following the steps in the [Check the firmware version] section.

If the firmware version shown is "2.0.0", the upgrade was successful.

Questions & Answers

If "Software update failed" is displayed during the update.

  1. Press "OK".
  2. Restart (turn the power off then on) the WH-1000XM3.
  3. After that, restart "Sony | Headphones Connect" and update again

Even though the update failed during the process, check the firmware version. If the Version is shown as 2.0.0, the firmware update was successful. If not, try the firmware update again. You can check the "WH-1000XM3 Version" from the setting in the "Sony | Headphones Connect" application. To find out how to check the version, go to the "Check the firmware version" in the "Preparation" section on this page.